Job Description

Company Description

Avery Dennison (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The companys products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs more than 30,000 employees in over 50 countries. Reported sales in 2019 were $7.1 billion. Learn more at www.averydennison.com.

Job Description

Avery Dennison is seeking a Technical Service Representative to support the customers and end users of our Reflective Solutions business in North America. In this role, you will be responsible for serving as the technical interface between the customer and our company engineering, manufacturing and program management representatives. You will provide on-site field and remote technical support, such as end-user problem solving, systems integration, complaint investigation, root cause analysis, customer and field sales training, support of new product development, product trials. As this role interacts heavily with technology and product development, responsibilities will adapt and grow as our company does.

This position is based in Niles, Illinois.

Key Responsibilities:

* Provide training, consultation and support to customers, sales, technical leaders, application consultants and quality consultants in Reflective Products.
* Engage with customers to solve problems and issues by identifying short-term root cause and corrective actions. Share a point of view for resolving technical problems, fix product and modify/customize product as needed to meet customer needs and requirements.
* Timely resolution of formal customer and end-user complaints.
* Assess customer needs in order to recommend appropriate products/services.
* Perform analysis, consult with end-user IT staff and vendors as needed, and provide systems integration services which may include third-party products.
* Find opportunities for professional services revenues.
* Assist companys functional areas, such as sales and marketing teams in promoting and selling products, services, and programs
* Prepare and conduct technical sales briefings for customer and company representatives.
* Liaison with Operations on customer technical issues and needs, identifying product and process improvements.
* Translate CTQs for new platform and product application development projects. Technical Administrative & Engineering Support
* Develop a portfolio of internal and customer training tools/presentations.
* Support Product Data sheet development for new product launches.
* Identify and summarize new marketing and technical trends.
* Gain preliminary understanding of regulatory/compliance requirements in targeted market segments.
* Provide timely, detailed follow-up trip reports on visits and field observations

Qualifications

* HS Diploma or equivalent required. Associates, Bachelors or other advanced degrees preferred.
* 3+ years related Technical experience required.
* Strong customer relationship-building experience required.
* Experience with product development and product commercialization processes.
* Excellent problem-solving and analytical skills.
* Strong teamwork and relationship building skills.
* Training and project management experience and skills.
* Strong customer focus and orientation.
* Strong attention to detail & organizational skills.
* Understanding of applicable computer systems, such as Microsoft Office, Google Suite and design software a plus.
* Excellent written and verbal communication and presentation skills.
* Experience with or strong knowledge of strategic improvement plans.
* Frequent travel- up to 60%.
* Ability to interface with a field service management software for processing service calls.
* Effective time management to prioritize service calls and other customer contact duties.
* Participation in trade showsmay require weekend travel and participation.

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Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

If you require accommodations to view or apply to a job, alternative methods are available to submit an application. Please contact 440.534.6080 or Jacqueline.williams@averydennison.com to discuss reasonable accommodations.