Job Description

Job Description
At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. Were committed to fostering an environment for every teammate thats welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Tapestry Solutions, A Boeing Company, comes with over 30 years of industry experience designing, implementing, training and supporting logistics information systems.

We have over 800 employees worldwide supporting our customers with high-quality, innovative, and cost-effective information technology and business intelligence solutions. Tapestry Solutions supports 85 defense, commercial and government customers from over 50 US locations and nine countries, including multiple forward operating bases in Afghanistan.

Title: Field Support Representative III
Requisition: 00000226456
Location: Qatar, Iraq or Afghanistan

Position Summary:

The FSR directly supports the fielding, set-up, integration, use and training of U.S. Government and Tapestry Solutions, Inc., logistics software applications. The FSR provides direct field support to the customer in their garrison, training and operational missions. The FSR works with customers to set-up, integrate and operate TCAIMS software in garrison and tactical environments. The FSR works with customers to maintain network connectivity and resolve any software, hardware, operating systems and information issues that impact system availability. The FSR trains, troubleshoots, creates plans of action, repairs and maintains the performance of designated application systems and critical hardware connections. The FSR resolves network and applications issues in the field and assists the customers with submitting incident reports into the Government managed incident network process and system. The FSR is the direct support liaison for the customers and provides the reach-back support to the Product Lead, AMIS customer and technical support capabilities. The FSR demonstrates a strong working knowledge of distribution management and movement control operations while instructing subject material for the TCAIMS II Block 2/3 and other Government and Tapestry Solutions, Inc., systems as required.

Essential Functions:

* Deliver over the shoulder and classroom training
* Create and present briefings and demonstrations that address system capabilities and uses for operators, commanders and staff
* Create, submit and present required reports as directed by Product Lead, AMIS
* Service computer hardware, software and operating system in coordination with customers
* Monitor system usage and network connectivity
* Relay the needs of using commands and units to Product Lead, AMIS
* Keep the user appropriately informed at all times of network, hardware and software issues
* Ensure customer satisfaction and problem resolution
* Provide required reports to higher manager for submission to Product Lead, AMIS staff
* Other Specific Tasks include the following:Train military, government and selected contractors in the use of system software applications and hardware, as directed
* Travel as directed to support customer requirements
* Troubleshoot and repair problems during the set-up, networking and use of software systems to include firewall issues that prohibit connectivity between software systems
* Perform duties supporting operations centers, movement control activities and support logistics operations activities
* Understand the mission of the organization being supported, how to integrate the TCAIMS capabilities into their missions and how to use critical TCAIMS information to support the commands decision making process
* Conduct analysis of multiple complex problems and provide support of the mission planning and mission execution processes
* Work problems and incidents to resolution with the PL-AMIS support staff
* Upgrade hardware and software systems with approved hardware and software releases, maintenance builds and approved security and anti-virus updates
* Support technical, instructional and help desk operation requirements in support of deliverable software products
* Respond in a timely and professional manner to assignments, customer generated trouble tickets problem identification and diagnosis, user requested assistance, documentation clarification and system performance issues
* Follow-up with customers to keep them informed ICW the product lead, AMIS staff
* Maintain computer files, monitor system performance, maintain user and administrator logs and provide ad-hoc or periodic reports
* Monitor data destinations and provide real time visibility on system performance, timeliness or data transfers and connectivity

Security Clearance:

This position requires an active Secret U.S. Security Clearance (A U.S. Security Clearance that has been active in the past 24 months is considered active.).

Required Education and/or Experience:

* Bachelor, Master or Doctorate of Science degree in a Technical Field (i.e. engineering, computer science, mathematics, physics, chemistry, or similar)
* 5+ years of experience working in a professional environment
* 3+ years of experience performing network or system administration duties
* 3+ years of experience working in logistics or transportation

Preferred Education and/or Experience:

* Experience gathering, preparing and analyzing technical data for the development of support products including logistics engineering, logistics support analysis, technical publications, support equipment, spares, provisioning, field services, maintenance, etc., supporting product life cycle
* 1+ years of experience with military logistics, either as a contractor, or military service

Typical Education and/or Experience Qualifications:

Bachelor's and typically 6 or more years' related work experience, a Master's Degree and typically 4 or more years' related work experience or an equivalent combination of education and experience.

Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

General

All information provided will be checked and may be verified.

Please apply ASAP for this role as recruitment may commence before the end date.

Experience Level
Individual Contributor
Contingent Upon Program Award
No, this position is not contingent upon program award

Schedule
Full time

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.