Job Description

Perform as a Personal Banker whose primary responsibilities include promoting consumer banking products and services and delivering exceptional customer service while developing new business and expanding existing client relationships. Ultimately these results-oriented team members are committed to bringing the age of opportunity to everyone and they do so by applying proactive and consultative selling techniques to uncover customer and consumer needs by identifying opportunities and matching their needs with our banking solutions maximizing retention and production. In addition, they are also expected to perform limited operational tasks, conduct teller transactions and help manage the lobby.

Responsibilities

Achieving personal sales goals by opening new consumer accounts such as checking and savings, credit cards and loans, CDs and Money Market Accounts; cross-selling and making referrals of bank products.
Provide a consistently superior customer experience, handling customers’ transactional needs, including but not limited to deposits, withdrawals, and payments while maintaining the cash drawer in balance.
Answer customer inquiries regarding products and services and fulfill and fulfill basic servicing requests.
Work to create and establish relationships with customers, remaining well-informed about the customer’s relationship with the bank.
Educate customers on standard consumer products, emerging bank technology and digital solutions such as mobile, online, and ATM offerings to make their banking more convenient.
Assists branch and fellow team members with achieving branch goals.
Refer customers to partners when more complex financial goals and needs are recognized.
Achieve required levels of outbound phone calls using bank-generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial goals.
Ensure safe and sound banking practices, including adherence to all applicable laws and regulations.

Education/Experience

Work experience may NOT substitute for education requirement.

Lic/Cert/Reg
Required: None required
Preferred: None preferred

This job has multiple levels (i.e. I, II, III, etc.). The posted job description includes the qualifications associated with the entry level position. If hired, you may be placed at a level above the entry level position. The level of placement will be based on experience, education and skills.

Legal requirements

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information (41 C.F.R. 60-1.35 (c)).

Individuals with Disabilities

BBVA Compass, BBVA Securities Inc., and BBVA S.A. New York Branch invite all interested and qualified applicants to apply for employment opportunities. If you are a U.S.-based job seeker with a disability who is unable to use our online tools to search and apply for jobs, please contact us by emailing: disabilityaccessjobs.us@bbva.com or by calling toll-free (in the U.S.) 1-844-664-9275. Please indicate the specific type of assistance needed*.

*The disability access telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related or technical issues, will not receive a response.

High School Diploma or General Education Degree (GED) with One (1) year retail banking, sales, or related experience.