Lead Representative, Billing
Posted on: 4 Feb 2021
Oriskany, NY
Job Description
Billing - S5 Serves as a team lead/work leader. Manages the day-to-day activities and initiatives of the team and aligns team resources accordingly to complete daily tasks. Resolves complex issues that have been escalated. Supports and completes complex accounts and configures them in the system. Often assists others with more complex and unprecedented requests. Reviews tests and most complex invoices. Directs, motivates and develops staff maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Provides support to the business and managers. Handles inquiries and requests. Provides advanced knowledge of the Billing processes and provides technical assistance on moderately complex problems. Acts as the initial point of contact for issues requiring escalation. Communications feedback and counseling to staff regarding their performance, as well as to staff supervisor or manager. Supervises a small team of Billing support staff and work leads. May be responsible for specific supervisory review and approval actions. Supports the achievement of the team objectives.
Qualifications
High school/secondary school or the equivalent combination of education and experience is required. Bachelors degree preferred. 5-7 years of total work experience preferred. Experience in financial services preferred.
BNY Mellon
New York, New York
The Bank of New York Mellon Corporation provides a range of financial products and services to institutions, corporations, and high net worth individuals in the United States and internationally. The company operates through two segments, Investment Management and Investment Services. It offers investment management, custody, foreign exchange, fund broker-dealer, collateral and liquidity, clearing, corporate trust, global payment, trade finance, and cash management services, as well as securities finance and depositary receipts. The company also provides mutual funds, separate accounts, and wealth management and private banking services; and trust and registered investment advisory services. In addition, it engages in leasing, corporate treasury, derivative and other trading, corporate and bank-owned life insurance, renewable energy investment, and business exit activities. The Bank of New York Mellon Corporation was founded in 1784 and is headquartered in New York, New York.
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IndustryBanking/Financial Services
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No. of Employees49,800
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Website
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Jobs Posted1742
