Job Description

Job Description
The Small Merchants business mission is to make acceptance essential to the success of all small businesses. There is a significant opportunity to expand our coverage, drive growth through effective client management, leverage world-class analytics to inform our promotions and marketing initiatives and build the capabilities to create unique experiences for Merchants. The Small Merchants organization is working to aggressively grow the business and improve our relationship with our small Merchant customers. The Centralized Client Management (CCLM) team sits within the Regional and Centralized Client Group and is responsible for developing relationships with the highest value and highest potential to small Merchants with over $1 million in annual charge volume. The Client Manager is tasked with growing business by driving increased charge volume, loyalty, and satisfaction in a portfolio of approximately 275 clients.

Client Managers are responsible for establishing deep, mutually beneficial, and profitable long-lasting relationships with merchant accounts. They deliver value to Merchants through unique insights and differentiation. By developing an in-depth understanding of the Merchant's organization and industry, and applying the knowledge of American Express, Client Managers serve as consultants within Merchant Services to develop and sell customized Amex-wide solutions that help Merchants manage and optimize their investments, payment processing and card acceptance experiences.

Responsibilities:

* Serve as Merchant expert for payments solutions within portfolio to deliver on the GMNS value proposition.
* Oversight of a portfolio of 275+ Merchant relationships.
* Retain and grow discount revenue along with the ability to identify opportunities to value selling.
* Manage and deepen merchant relationships within portfolio of clients through phone and email communication.
* Maintain a detailed understanding of the customers business, their organizational goals, and objectives.
* Interface with various divisions of American Express to develop and implement customized and strategic account plans.
* Use the insights selling skills to teach clients, problem-solve, and tailor sophisticated merchant solutions.
* Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients.
* Identify and develop relationships with decision-makers within client organizations to influence program management and growth.
* Uncover opportunities for growth and drive expansion of American Express card acceptance with our Merchants.
* Understand and stay abreast of payment industry current events, competitive insights and economic impacts.
* Manage escalated issues, risk, submission monitor, annual compliance, and regulatory activities.
* Communicate and execute pricing changes.

Minimum Qualifications

Qualifications:

* 4+ years successful business development experience with a proven ability to drive top results.
* Strong financial acumen, understanding of business financials and ability to create a financial business case is a high priority skill set required to effectively sell card acceptance value.
* The core job responsibilities will be conducted over the phone and will require excellent phone presence and strong verbal communication.
* Demonstrated success in pipeline management as well as strategic account and portfolio planning.
* Strong sales skills including negotiation, influencing and collaboration skills
* Intuitive, Intellectual curiosity and investigative abilities to uncover at risk and suppression behavior.
* Strong understanding of macroeconomics is a must.
* Strong will to succeed and a positive, tenacious attitude.
* Ability to deal with clients across all markets/industries.
* College Degree preferred.
* This is a virtual position and candidates must reside in Phoenix, AZ for this position.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.