Global ITO Process Director
Posted on: 2 Feb 2021
Roswell, GA
Job Description
* Lead a new CMD Commercialization Council to drive priority of products, offerings, and programs alignment across multiple BUs, functions, groups globally for all of CMD. Significant cross functional influencing and outcome based, this will require strategic understanding and a facilitative approach. Re-architect how to transact with customers for these new offerings and programs. Ensure ROI for project approval and determine adequate resourcing and timelines. Drive with PPI methods showing supporting metrics thru control phase.
* Create virtual Order Management factories, transform into efficient no touch, low touch, high touch support model for both Amer & EMEA
* Streamline cycle, introduce process design and automation to create pooled model that can scale with growth. Collaborate with AIG group, other divisions on more scalable model.
* Develop and drive new customer segment performance standards enabling us to win & scale in new Analytical Science segment. Member of STRAP project A3.
* Drive T&C Re-design workstream including establishing Frame agreements for new customer segment.
* Provide PMO Project Management for large, complex, multi-function/pole projects to ensure success meeting aggressive timelines
* Coordinate and assist teams with implementation, execution of projects and SUSTAINABILITY for lasting change.
* Own FMEA process and Comm Ops Leadership Review mechanism. Drive root cause analysis and mistake proofing across entire OTR cycle. Coordinate Deal Facilitation to drive feedback loops back into FMEA and communicate with sales team.
* Coordinate with other AIG divisions to coordinate similar work and drive cost efficiencies and improved CX across all workstreams (Project Quattro)
* Bring quality mindset to teams with process rigor, R&R, performance monitoring within control limits (Six Sigma/PPI/Lean)
Requirements:
* Bachelors degree in business or analytical field
* Demonstrated success in project management quality role
* Strong influencing and analytical skills
Thermo Fisher Scientific
Waltham, MA
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $24 billion and approximately 70,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands - Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services - we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services.
To serve science, Thermo Fisher Scientific needs to stay ahead of it. To be the world leader in serving science, we need to anticipate (pre-empt) customer needs. We need to constantly think about advancing science, so customers have the freedom to be bolder and more innovative – we are committed to pushing science and technology a step beyond where it is today.
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IndustryBiotechnology
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No. of Employees70,000 +
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Website
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Jobs Posted5305
