Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Real Estate Valuation Services (REVS) is an independent Enterprise function in Wells Fargo. As such we are a business unit within the Office of the Chief Operating Officer of the Corporation. Integrated operations organization works collaboratively and consistently across the company. The Chief Operating Office includes core operations functions for each of the lines of business under leaders who have joint reporting relationships. Including Front Line Control for each of the lines of business and enterprise functions, Strategy and Operations Planning, Sales Practices Oversight and Management, Enterprise Shared Services, Strategic Execution & Operations, Corporate Properties Group, Business Continuity and Resiliency, Enterprise Customer Excellence, Supply Chain Management, Real Estate Valuation Services, and Chief Administrative Office.

As the largest mortgage originator and servicer in the country, understanding the value of real estate, both commercial and residential, is critical. Real Estate Valuation Services (REVS) serves as an independent risk management function within the Chief Operating Office that:

Interprets appraisal regulation and sets Corporate Valuation Policy
Communicates with regulators on pending and proposed regulations
Assumes responsibility for ensuring that compliant valuation processes and practices are in place for all valuations across Wells Fargo
Leads the industry in real estate valuation processes and execution

KEY JOB RESPONSIBILITIES:
The Operations Processor 2 Performs a variety of operational tasks from moderately to complex functions including but not limited to:
Performs a variety of operational tasks for a moderately to complex functions
Responsible for effectively managing valuations for appraisal assignments
Directly responsible for fulfilling appraisal valuations by effective communications to the RVS Appraiser Panel in order to meet partner expectations
Research, analyze, and compile operational data and provide recommendations to meet requirements in a cost conscious manner
Manage assigned phone period assignments effectively and efficiently to ensure uninterrupted high level of customer service satisfaction is attained
Promote and provide excellent customer service to our Wells Fargo Partners and the RVS Appraiser Panel
Provide superior levels of communication, written and verbal, to enhance overall operations
Service satisfaction is attained
Promote and provide excellent customer service to our Wells Fargo Partners and the RVS Appraiser Panel
Provide superior levels of communication, written and verbal, to enhance overall operations
Proactively engage newly assigned Appraisal Management Companies and appraisers joining the RVS Appraiser Panel
Contribute to the effectiveness and efficiency of the entire operations processor team by cross-training in other geographic areas and additional processes and procedures
Participate in occasional appraisal system testing and provide recommendations on how to improve functionality

Please note that due to Wells Fargo's current stay/work at home orders candidates should have reliable Internet access and a confidential place to work from home. Given the continued fluidity of the pandemic it remains too early to say when we will return to a more traditional operation model.

Required Qualifications
* 1+ year of operations experience demonstrated through work or military experience

Desired Qualifications
* Strong analytical skills with high attention to detail and accuracy
* Good verbal, written, and interpersonal communication skills
* Basic Microsoft Office skills
* Ability to navigate multiple computer systems, applications, and utilize search tools to find information
* Collections or default experience
* Knowledge and understanding of operations process analysis
* Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
* Solid decision making skills

Other Desired Qualifications
6+months experience in Operations for Valuation Services
Prior experience/familiarity with Collateral Management System (CMS)

Salary Information
The salary range displayed below is based on a Full-time 40 hour a week schedule.

NC-Charlotte: Min: $33,300 Mid: $39,700

Street Address
NC-Charlotte: 301 S Tryon St - Charlotte, NC

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.