Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargos Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether its buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending, Auto, Credit Cards, Retail & Merchant Services, Personal Lending, Consumer Lending Control, and Consumer Lending Shared Services.

The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices as well as online and digital channels.

The Consumer Collections & Servicing (CCS) team is comprised of team members responsible for all pre and post-charge-off debt collection, core servicing, credit bureau dispute resolution, and reporting for Wells Fargos Card and Retail Services business, as well as the Student Loan, Overdraft DDA, and Personal Lines and Loans products. This team focuses on working with customers to resolve past due balances with solutions focused on helping our customers succeed financially. Within the broader CCS organization, the CCS Servicing team supports collection and other activities by maintaining and managing numerous consumer transaction and other maintenance processes.

This Loan Administration Manager will manage the activities and/or operations of a loan production, loan servicing, commercial or real estate construction loan team responsible for loan processing, documentation, pre-closing/closing tasks, loan monitoring, loan servicing, or may include underwriting activities. Manages supervisors, loan administrators, and/ or a small group of commercial lending team members, exempt and/or non-exempt, and accountable for ensuring quality customer service provided to internal/external customers. Participates in the hiring, coaching, developing, and supervising of team members, including decisions relative to performance reviews, terminations, hires, discipline, salary actions, etc. Participates in the formulation of work procedures, policies, and methods to ensure compliance with Wells Fargo, legal, investor, regulatory, and/or business policies which directly affect the work unit but may have an indirect, if any, effect on other departments or outside customers. Manages projects that primarily impact functional area or specific department. May oversee quality control process and assist with budget management.

Other responsibilities may include, but are not limited to:

* Ensuring that customer, team member, and business needs are met
* Performing results oriented coaching and career development
* Monitoring team member performance to ensure accuracy and conformity to all applicable policies and procedures
* Answering questions and recommending corrective services to address issues
* Effective, timely communication and follow up to insure team members are fully informed of all new information related to products, procedures, customer needs, and company related issues, changes, or actions
* Collaborating with business partners to make necessary changes in staffing based on volumes and other anticipated events
* Determining work procedures, preparing work schedules, and expediting work flow
* Studying and recommending improvements to standard procedures in an effort to improve efficiency
* Works independently on moderately complex issues and projects

As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

* Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
* Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.

Required Qualifications
* 5+ years of experience in one or a combination of the following: customer service, loan administration, collections, or sales environment demonstrated through work or military experience
* 1+ year of management experience demonstrated through work or military experience

Desired Qualifications
* Intermediate Microsoft Office skills
* Strong analytical skills including the ability to analyze financial metrics
* Excellent verbal, written, and interpersonal communication skills
* Ability to interact with all levels of an organization
* Leadership experience with ability to effectively manage and engage teams
* Ability to develop partnerships and collaborate with other business and functional areas
* Ability to positively influence, motivate, and direct diverse teams

Job Expectations
* Ability to travel up to 25% of the time

Salary Information
The salary range displayed below is based on a Full-time 40 hour a week schedule.

NC-Charlotte: Min: $54,700 Mid: $76,000
IA-West Des Moines: Min: $54,700 Mid: $76,000

Street Address
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
IA-West Des Moines: 7000 Vista Drive - West Des Moines, IA

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.