Job Description

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

As a key member of the UnitedHealthcare Clinical Services organization, you will be part of UnitedHealth Group's mission of helping people live healthier lives.

The Clinical Continuum program is balancing the need for market specific process variation with national and regional standardization to drive efficiencies, improve clinical outcomes, increase NPS and enhance value creation. This position is responsible for providing program coordination, data analysis and ongoing support to their assigned market specific Chief Medical Officers (CMOs). You will create process design, implement projects, diagnose process improvement opportunities and develop solutions in the quest for better health care.

If you are located in CST or EST Time Zones, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

* Close partnership and collaboration with assigned Market CMOs to ensure that their program coordination, data analysis and ongoing Clinical Continuum support needs are met
* Analyzes and investigates
* Provides explanations and interpretations within area of expertise
* Independently and proactively identifies/escalates issues, and/or collaborates with internal team or business partners
* Assesses and interprets customer needs and requirements translating concepts into practice
* Independently and proactively identifies/escalates issues, and/or collaborates with internal team or business partners
* Works with minimal guidance and exclusively within specific knowledge area; seeks guidance when appropriate on complex tasks
* Creates clear and concise communications for internal business partners
* Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
* Coordinates and compiles information from multiple individuals and departments
* Presents complex ideas to various cross-functional areas in a simple and easily understood manner
* Manages changing priorities and work on multiple projects concurrently

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* Undergraduate degree or an equivalent of 4+ years of related work experience
* 2+ years of business process experience
* Experience performing Data Analysis
* Experience presenting information to leadership and working partners
* Intermediate level or higher proficiency MS Office (Outlook, Excel, Word, PowerPoint)
* Knowledge of insurance clinical and claims processes
* Ability to work in a cross-functional matrix environment
* If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

* Virtual work environment experience
* SharePoint experience
* Knowledge of UHC health plans and/or UCS/Optum functional areas
* Excellent organization and communication skills
* Excellent interpersonal skills

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 7 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Business Process Analyst, Business Analyst, Project Coordinator, Analyst, Associate Business Analyst, Junior Analyst, Business Processes, Data Analysis, Claims, Project Management, Healthcare, Managed Care, CST, EST, Minneapolis, MN, Minnesota, Houston, TX, Texas, Chicago, IL, Illinois, Charlotte, NC, North Carolina, Jacksonville, FL, Florida, UnitedHealthcare, UHC, Telecommute, Telecommuting, Telecommuter, Work From Home, Work At Home, Remote