Job Description

Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.SM

Preparing, processing and maintaining new member or group enrollments. Positions may load new member or group data into the enrollment database and update the database with changes. Positions may also respond to member eligibility or group questions and verify enrollment status. Positions may work with various types of member correspondence. Positions may also be responsible for reconciling eligibility discrepancies, analyzing transactional data and submitting retroactive eligibility changes. Positions may also be responsible for inventory control of member and group transactions. Employees in jobs labeled with SCA must support a government Service Contract Act (SCA) agreement.

What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: https://info.uhg.com/

Primary Responsibilities:

* Point of Service Collection / Bedside Collection
* Educate consumers on out - of - pocket responsibility
* Assist patient / family in completing applications for government sponsored programs / Financial Assistance
* Assess patient's eligibility for government sponsored programs / Financial Assistance
* Contact patient / family and conduct interviews for the purpose of assessing eligibility
* Verify patient's information to complete applications
* Check patient's account for previous balances and advise patient of all financial obligations
* Inform patient of collection policy
* Notify appropriate areas regarding eligibility status and determination
* Coordinate with various agencies and individuals to resolve individual cases
* Answer the telephone and maintain files
* Accumulate data for performance reports
* Inform Supervisor of activities, issues and problem cases
* Basic tasks are completed without review by others
* Supervision / guidance is required for higher level tasks
* Perform related duties as required

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* High School Diploma / GED (or higher)
* 1+ years of either Medicaid experience OR health insurance plan experience OR customer service experience (including but not limited to retail, hospitality, healthcare industry, etc.)
* 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
* Experience with Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort / filter, and work within tables), and Microsoft Outlook (email and calendar management)
* Must be comfortable traveling 25% of the time for site coverage, trainings and meetings
* Available to work 15 hours per week, 9 AM to 5 PM, Saturday and Sunday. May include holiday and PTO coverage as needed and available
* Available to complete one month training - Monday through Friday, 8 AM to 4 PM
* You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role
* Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:

* 1+ years of financial experience in a medical setting
* CAC (Certified Application Counselor) certificate or the ability to obtain one through company provided training within 1 - 3 months from date of hire (CAC training is in NYC, additional Medicaid training in Brooklyn)
* Bilingual in any other language
* Northwell experience and / or knowledge

Soft Skills:

* Comfortable working in a hospital environment
* Ability to multi - task and prioritize work efficiently
* Ability to work in an ad - hoc environment and be flexible with changing work demands
* Ability to be empathetic
* Strong communication ability - both written and verbal
* Outgoing, engaging and energetic
* Ability to maintain scheduling for others as needed

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

Some of the steps we've taken to ensure employee well-being include:

* Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19
* Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time
* Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices
* Fully cover the COVID-19 healthcare costs for our employees
* Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home

You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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