Job Description

Consumer Acquisition Services (CAS) is an integrated precision analytics and marketing solution that supports the strategy, design, launch, and performance tracking of health system strategic growth and marketing campaigns.

Our managed services solution provides business intelligence paired with analytic and direct marketing support (provided by our ad agency partner) to help launch campaign programs that convert more patients, use fewer resources, and have demonstrable financial ROI.

The Senior Client Services Lead partners with and ensures that our clients generate significant value from their partnership with the Consumer Acquisitions Services solution. The Senior Client Services Lead is responsible for working closely with client strategy, growth, and marketing leadership to define market opportunities, evaluate marketing and growth campaign strategies, profile targeted and highly qualified consumer audiences, and presenting campaign performance reports. The Senior Client Services Lead will leverage the Consumer Acquisition Service's performance technology to transform market consumer data into easy-to-use dashboards, reports and ad-hoc analyses. The Senior Client Services Lead also serves as an important partner to our ad agency partners and to our product development team.

The current opportunity can be based in either Washington, D.C. or Remote. Learn more about the Consumer Analytics Services solution here: https://www.optum.com/business/solutions/data-analytics/data-analytics-providers/consumer-acquisition-services.html

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Strategic Impact through Analytics

* Analyze institutions' market, operational, and/or financial performance
* Identify and scope precision market growth opportunities
* Master the functionality of the performance technology software and develop deep expertise in product and terrain

Client Management

* Provide strategic guidance, opportunity assessments and consulting services for a portfolio of clients
* Present to senior level clients and foster relationships with client executive teams
* Maintain and share business and technical expertise with clients and internal stakeholders, keeping clients' interest top of mind
* Train clients on the use of performance technology software, ensuring clear impact and demonstrable returns for clients

Project Management

* Proactively identify potential issues that will impede success and recommend corrective action plans
* Collaborate with Client Delivery leadership on driving innovative client value
* Set and execute against project milestones, delivering high quality results based on the needs of each project

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* Bachelor's Degree
* 3+ years of Experience with MicroStrategy or other business intelligence platforms
* 3+ years of Consulting experience
* 3+ years of Client management experience
* 3+ years of Project management experience
* 2+ years of experience presenting to senior executive level audience
* 2+ years of experience facilitating training sessions
* 2+ years of experience in analytical reasoning or quantitative analysis
* 1+ years of experience managing projects independently
* Willingness to travel 25-50% domestically (once socially appropriate)
* If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

* 2+ year of experience prioritizing across multiple projects and relationships
* 1+ year of experience utilizing analytical reasoning and solution-focused problem solving
* 1+ year of experience working in the health care industry
* 1+ year of experience working collaboratively on a team
* Experience working in health informatics
* Extensive knowledge of software functionality, user navigation and reporting capabilities

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Colorado Residents Only: The salary range for Colorado residents is $79,700 to $142,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Client Services Lead, Acquisition, consumer, telecommute, Washington, D.C., District of Columbia