Job Description

At Optum, the mission is clear: Help people live heathier lives and help make the health system work better for everyone.

LHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and wellbeing of Americans. By joining OptumServe, you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system.

LHI, founded in 1999 and acquired by Optum in 2011, specializes in creating and managing health care programs through on-location services; patient-specific, in-clinic appointments; telehealth assessments; or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.

There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best work.(sm)

The statements listed below are not intended to be all inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, all other duties as assigned will be expected for each position.

A Clinical Operations Supervisor, RN assists in the maintenance of all aspects within the Clinical Operations Department and monitors all tasks completed, including supervising the Clinical Operations staff to ensure that productivity and quality standards are met, acting as a resource regarding regulatory standards and departmental processes, monitoring LHI policy adherence and performance evaluations, and assisting with the reporting and planning of department goals.

Hours for this position are 8am - 5pm CST.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges

Primary Responsibilities:

* Administer department policy and procedures to include handling employee issues, monitoring PTO and overtime, timesheet approval, assisting with interviewing, oversight of new hire orientation and routine departmental tasks
* Supervise Clinical Operations staff to ensure that productivity and quality standards are met
* Run queries and analyze data to determine best utilization of departmental staff resources in relation to work volume and skill sets of staff
* Communicate productivity status and departmental concerns to Manager and provide input for recommended changes
* Recommend process flow changes when needed
* Act as a resource to Clinical Operations staff regarding regulatory standards and ensures adherence to regulations and contractual requirements
* Identify need for and assists with development of training and updates for all Clinical Operations staff
* Communicate, organize, delegate, and work cooperatively as a member of the Clinical Operations Management team to ensure goals/objectives of department are accomplished timely and within budget parameters
* Cultivate a positive environment while supporting team member growth

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* Accredited Associate Degree in Nursing with a Bachelor's Degree in Business, Healthcare Administration, Servant Leadership, or other healthcare related degree, OR a Bachelor of Science degree in Nursing
* An active, unrestricted RN licensure in state of residence
* 1 or more years prior supervisory or project leadership experience
* Proficient use of a computer, including database experience
* Excellent verbal and written communication skills, and analytical thinking skills
* Ability to problem-solve in a fast-paced environment, multitask, and meet tight deadlines
* Ability to perform detailed work with high degree of accuracy
* Equivalent combination of education, experience and/or applicable military experience will be considered
* If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders.

Preferred Qualifications:

* Military background and familiarity with a production operation
* Knowledge of analyzing and reporting statistical data
* ISO experience/knowledge
* National Career Readiness Certificate

Careers with LHI. Our focus is simple. We're innovators in cost-effective health care management. And when you join our team, you'll be a partner in impacting the lives of our customers, and employees. We've joined OptumHealth, part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. We're located on the banks of the beautiful Mississippi River in La Crosse, WI, with a satellite office in Chicago, and remote employees throughout the United States. We're supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and mission-driven focus. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

(C) 2018 OptumCare. All Rights Reserved.

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare's support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

Colorado Residents Only: The salary/hourly range for Colorado residents is $64,800 to $116,000 (add additional reference for sales and physicians). Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Registered Nurse, RN, BSN, Operations, Supervisor, Leadership, Military, Veterans, Telecommute, Telecommuter, Work from Home, WFH, Remote