SpartanNash

Lead, Customer Service

Posted on: 1 Feb 2021

Clio, MI

Job Description

At SpartanNash, we deliver what our guests want, when they want it fast and friendly. We take pride in service excellence and enjoy providing a great customer experience. There are many retail employers, but not all offer a place where you can learn, grow and thrive. Thats why SpartanNash is a cut above the rest.

Location:

710 S. Mill - Clio, Michigan 48420-1491

Job Description:

Position Summary:

Responsible to respond to inquiries from customers and prospects about the company's products and services, provide second level support to inquiries, and provide training to customer service team.

Career Framework Job Level: U4

Education:

Some college preferred

Experience:

Minimum 3 years relevant experience
May need certification or specialized training

Responsibilities:

Lead role
Works independently through established practices
May support the development of new or innovative solutions
Spend time performing the same work as team members
Provide subject matter guidance to team members

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.

SpartanNash is a certified Military-Friendly employer. Veterans are encouraged to apply!

We are not able to sponsor work visas for this position.

SpartanNash is proud to take care of the people who take care of our business through our robust and competitive Total Rewards benefits package. Learn more here.

SpartanNash is an Equal Opportunity Employer who celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

SpartanNash

Byron Center, MI

SpartanNash (SPTN) is a Fortune 400 company and the sixth largest food distributor in the United States. We also are a leading distributor of grocery products to U.S military commissaries.

Headquartered in Grand Rapids, Mich., SpartanNash has corporate offices in Minneapolis, Indianapolis and Norfolk, Va. We currently operate more than 155 corporate-owned retail stores in nine states and distribute to more than 2,100 independent locations throughout the country.

Our retail banners include Dan’s Supermarket, D&W Fresh Market, Econofoods, Family Fare, Family Fresh Market, Forest Hills Foods, Fresh City Market, Martin’s Super Markets, No Frills, SunMart, Supermercado Nuestra Familia, ValuLand and VG’s.

We operate 11 wholesale distribution centers and seven military DCs. Our military operations also serve the District of Columbia, Europe, Cuba, Puerto Rico, Bahrain, Djibouti and Egypt.

SpartanNash also offers premier fresh produce distribution and fresh food processing through our Caito Foods Fresh Kitchen and Fresh Cut operations, and BRT’s managed freight business specializes in dry and refrigerated freight services for produce and perishable goods.

Our vision is to be a best-in-class business that feels local, where relationships matter. We are guided by our core values of customer focus, innovation, patriotism, teamwork, respect, integrity, accountability and celebration and fun. The key to our success is our family of nearly 19,000 associates, who put our customers, consumers, communities and their co-workers first, each and every day.

Giving back is part of our commitment. In 2017, we donated 5.4 million pounds of food to help fight hunger and collaborated with community partners around the country to advance education and vital services. We also supported the communities we serve through our corporate giving initiatives and volunteered thousands of hours with our community partners.

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