Job Description

Description

Position Summary

Processes decoration orders for all SPP sales groups. (Merchandising, Program Inventory, Customer Service, Special Order, Staples Channel Support, Account Development)

Responsibilities:

Impact on Business

* Processes orders that do not transmit cleanly from the Sales ordering system. Processes orders accurately and timely to meet the SPP sales associate and customer expectations for decoration and shipment.

* Manually enters orders into the Manufacturing system that cannot be transmitted from the Sales ordering system.

* Adjusts all orders as needed based on direction from the sales associate as well as internal

* Production, Shipping/Traffic & Logistics departments. Adjustments include, but are not limited to, changes in quantities, products, artwork, shipping information and order priority.

* Processes art requests (add-a-spec, proofs, etc.) as instructed by the sales associate using decoration guidelines established in coordination with the Art and Production teams.

* Coordinates with our internal Art, Scheduling, Production and Shipping/Traffic Departments on time-sensitive orders to ensure customer in-hands dates can be met.

* Orders non-stock blank product from suppliers when product is damaged in our decoration process.

* Maintains all documentation to charge the appropriate department budget for the costs associated with the replacement product.

* Performs weekly follow-up on orders that are on production or shipment hold and orders that have artwork pending, to remind the sales associate of the status of their order on the production system.

* Performs monthly follow-up and clean-up of sales orders on the Manufacturing production system.

* Other duties as assigned

Innovation and Change

* Active involvement in process improvement initiatives as they relate to handling sales orders for our SPP Manufacturing division.

* Involvement includes, but is not limited to, user testing of programming changes and reporting issues or suggesting improvements to programming or processes.

Internal & External Customers / Suppliers as well as Third Parties

* This position will have direct involvement with the internal sales associates and the Traffic and Logistics team. There is also extensive involvement with SPP departments under the Manufacturing division: Art - obtaining correct artwork for sales/customer; Scheduling - to determine if order dates can be met; Production -handling decoration issues related to the artwork; Shipping making changes to ship dates, methods and addresses.

* Contact with external suppliers for obtaining replacement product ruined in our decoration process, as well as purchase decoration options.

Qualifications

Education/Experience Equivalent (minimum requirements)

* 2 or more years of related experience

Professional Knowledge/Experience

* Knowledge of KAPS computer system preferred

* Knowledge of Microsoft Outlook, Word and Excel

Other Skills (e.g. specialized training, language proficiency, functional expertise etc.)

* Ability to organize, prioritize and handle multiple tasks/projects simultaneously

* Ability to interact with associates at various levels of the organization

* Good verbal and written communication skills; ability to communicate with co-workers and various business contacts in a courteous and professional manner.

* Ability to work under pressure and meet deadlines

* Ability to gather, review, analyze and process information from multiple sources

* Ability to work with minimal supervision with motivation to initiate and complete work assignments as required

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our perks and benefits!

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.