Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

Location: Dallas, TX

Local candidates preferred

Business Technology blazes the trail of enterprise IT. Built on the foundation of our core values - Trust, Ohana, Innovation - we own more than the traditional IT components with a heavy focus on working closely with our business partners for amazing outcomes. Our goal is to deliver technology that is centered around our business and our collective success. We oversee technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, enterprise operations, architecture, and program enablement. We own the worlds foremost Salesforce implementation and enable our global Ohana to do their best work by leveraging our platform.

Enterprise Middleware and Data Services team within Salesforce Business Technology is currently looking for a team member who is detail-oriented, proactive self-starter to support Sailpoint identityIQ infrastructure and applications deployed across multiple swimlanes.

Responsibilities:

* Install and configure Sailpoint IdentityIQ on Amazon EC2
* Deploy and configure new applications in Sailpoint production and non-production swimlanes.
* Monitor production platform for CPU, Memory and Disc usage and proactively fix any potential issues
* Monitor application deployed in production environments and proactively resolve system and data issues
* Help and guide other team members to unblock and resolve technical issues.
* Work with Developers to triage production bugs
* Represent the Operations team in Daily scrum stand ups.
* Manage queue of cases and work with users and other stakeholders teams to troubleshoot production issues.
* Work with Product owners, BSA for User Acceptance testing
* Work with Product owners and BSA to validate and sign off on the implementation
* Very strong knowledge of Java or Java based technologies
* Create shell scripts to automate and improve operational process
* Document Operational process, standard operational procedures.

Required Skills:

* 4+ years of experience with Sailpoint identityIQ management tool
* 4+ years of experience using Unix/Linux OS environments
* 4+ years of experience with any database and SQL queries

Desired Skills

* 2+ years of experience using Amazon Aurora database (MySQL)
* 1+ years of experience with Salesforce user access management
* 1+ years of experience using Amazon EC2
* Good Knowledge of Software-as-a-Service (SaaS) model and concepts
* Willingness to learn and master unfamiliar technologies and/or concepts
* Familiarity and comfort working within strict Change Management and Release Management processes
* Exceptional research skills and resourcefulness, Strong technical problem solving skills, with an ability to troubleshoot complex application issues
* Demonstrated ability to build and execute efficient business processes and methodologies.
* Excellent written and oral communication skills, with an emphasis on tone, structure, grammar, and spelling
* Ability to learn and adapt quickly in a dynamic environment.
* Bachelor degree in computer sciences, programming or a related field
* Familiarity with Software Release Management principles and methodology including Adaptive Delivery Methodology (ADM)

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