Sales Support Administrator Supervisor
Posted on: 1 Feb 2021
Chicago, IL
Job Description
Job Description
The Sales Support Administrator Supervisor will be responsible for training and supporting the office administrative staff within an assigned region. The Lead SSA plays a critical role in building the culture for their region while supporting the greater company initiatives. This position plays a key role in driving the success of our key principle of helping our agents live exceptional lives. As needed, this position will also provide backup support within the office to cover for another admins time off.
This position will require consistent travel to offices within the specified region.
Essential Duties
Building the culture: Responsible for communicating and training all staff within given region while driving consistency in support and promoting the companys principle of helping our agents live an exceptional life. This will require consistent and effective communication, relationship building, visiting offices within region and engaging with managers and staff, participating and organizing meetings.
Company Initiatives: Coordinate with local leadership and functional partners to align on upcoming company changes in tools, support, offering, etc. Act as a central point of contact for your region to train on new tools, escalate issues and provide feedback to leadership. Will include training and communication, as well as acting as a central point of contact for the escalation of process and administratively related issues.
Backup Office Support: Provide backup support for the offices as needed for time off or business levels. This will require basic office administrative support, agent onboarding, reception and customer service skills.
Other Duties as assigned.
Qualifications:
* Associates or Bachelor degree preferred.
* 4 or more years customer service experience required; Prior Real Estate strongly preferred.
* Experience managing a team or group of employees strongly preferred
* Ability to learn new software programs on an as needed basis, skillful in using the following programs including, but not limited to: Microsoft office programs such as Outlook, Word, Excel, PowerPoint, and Publisher (including utilizing templates and mail merge), and Adobe programs such as Adobe Acrobat
* Proficient and skilled in social media applications including Facebook, LinkedIn, Twitter, Instagram, company web pages, MLS
* Ability to communicate with different audiences to convey message successfully and to change gear quickly to support different customers
* Ability to multi-task, prioritize and be flexible with changing business needs in a team environment as well as manage deadlines and time constraints.
* Customer focused, delivery oriented, good team member, values honesty and integrity
* Creative problem-solving skills.
* Strong customer service skills with excellent communication skills, both verbal and written.
LI-KD1
Realogy Holdings Corp.
Madison, New Jersey
Realogy is a global provider of real estate services with a singular mission: We serve agents. This strategy is aimed at growing the base of high-performing independent sales agents at our company-owned and franchisee brokerages, providing services to make them more productive and their businesses more profitable.
While you won’t see our name on For Sale signs, you will see those of our industry-leading brands: Better Homes and Gardens Real Estate, Century 21, Citi Habitats, Climb Real Estate, Coldwell Banker Real Estate, Corcoran, ERA Franchise Systems and Sotheby’s International Realty to name just a few. Our four business units work together to provide a full-service solution to meet the needs of agents and their homebuying clients, from the initial listing until the keys are turned over.
Realogy was recently designated a Great Place to Work® for the second consecutive year, recognizing the company’s commitment to providing meaningful work and an environment where employees can grow and succeed. Realogy has 16,600 offices and approximately 302,000 affiliated brokers and agents worldwide. We’re the leader in residential real estate sales, with $6.1 billion in revenue in 2018, nearly 1.4 million real estate transactions and approximately 16 percent of market share of the U.S. residential real estate market. We’re there to serve agents who help people find and buy houses, move, and finance their dream.
Powered by its network of over 92,000 affiliated sales professionals in 3,000 offices across 44 countries and territories, the Coldwell Banker® organization is a leading provider of full-service residential and commercial real estate brokerage services. The brand’s mission is to empower its people to leave their mark on the world of real estate. The Coldwell Banker brand prides itself on its history of expertise and honesty since its beginnings in 1906. The brand embraces four core values: home, awesomeness, ingenuity and excellence. Coldwell Banker Real Estate is committed to providing its network of sales professionals with the tools and insights needed to excel in today’s marketplace and is known for its bold leadership and dedication to driving the industry forward with big data and smart home expertise. Coldwell Banker Real Estate was the first real estate brand to harness the power of big data; the CBx Technology Suite uses predictive analytics and machine learning to analyze markets, target buyers and sellers and provide agents with a simple platform to create unique and effective marketing plans for each listing. The brand was named among the 2018 and 2019 Women’s Choice Award® Most Recommended brands for customer experience and overall quality. Blue is bold and the integrity and values of Coldwell Banker Real Estate give the Gen Blue® network an unbeatable edge. Coldwell Banker®, the Coldwell Banker logo, Gen Blue® and the Gen Blue Experience® are registered services marks owned by Coldwell Banker Real Estate LLC. Coldwell Banker Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated.
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IndustryReal Estate Services
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No. of Employees11,800+
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Website
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Jobs Posted585
