Job Description

Works diligently to support the S.H.O.W. Service Basic Standards culture and team philosophy throughout the property

Acts as a role model to all employees and always presents oneself as a credit to Borgata and encourages others to do the same

Understands and explains Borgata Loyalty Card programs and rewards to team members and customers

Enrolls customers into the Borgata Loyalty Card program, updates existing information, issues cards and emphasizes the rewards and benefits of the Card Program

Creates a memorable guest experience by effectively aligning the people, product, and processes to deliver on the promises made to and by our team members

Recommend improvements as related to customer feedback

Must be able to amicably resolve customer related problems quickly and professionally

Comply with all New Jersey regulatory requirements, Departmental and Company Policies including Borgatas business ethics guidelines

Maintain confidentially of all Borgata trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information

Exposure to casino related environmental factors including but not limited to second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment

Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas

Repetitive finger and wrist motion (keyboard data entry) as well as prolonged viewing of data on a computer monitor

Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours

Must be able to lift up to 25 lbs

Qualifies customers for the Mlife Mastercard, issues credit cards, explains program benefits, and logs all transactions

Work in multiple computer programs at the same time

Understand Direct Marketing promotions and all rules and regulations

Ability to do simple mathematics for converting points into Express Comps and Slot Dollars

GameSense headquarters to explain to customer the importance of Responsible Gaming

Enroll customers in the Military Veteran's Program and explain program benefits

Assist with Kiosk breakdowns and reprint Match Play coupons

Job Requirements

High school diploma or equivalent GED preferred

Ability to communicate with customers and employees in a clear and concise manner

Superior customer service skills with the ability to manage difficult customer situations and respond promptly to customer needs and requests.

Ability to effectively communicate in English