Job Description

Job Description

Endless Pools is a leading global brand that exists to unlock the potential in everybody. As the designer of smart pools, counter-current swim machines, powered underwater treadmills, and more, the company provides customers of all types, with access to innovations only Endless Pools can offer.

The Tech Support Admin is an hourly position that is responsible for supporting our end users with project specs, resolving simple tech support/help desk requests and questions, and providing workload coordination, documentation, and administrative support for the IT team.

Responsibilities

* Resolving simple day-to-day tech support requests received through our ticketing system, providing courteous, effective, and timely service to end users.

* Communicating with remote end users over the phone and online to investigate, diagnose, and resolve technical issues.

* Working with managers and end users to clarify and refine requested IT projects.

* Assisting with onboarding and offboarding employees systems access.

* Participating in end-user testing, training, deployment and documentation of new components of our business system.

* Authoring troubleshooting or other IT-related procedural instructions documents for employee self-service use.

* Maintaining accurate logs of application software versions, machine serial numbers, and various license renewals.

* Keeping corporate mandated network, password, and workstation security compliance protocols up to date and fully documented.

* Helping administer our call centers telephone queue setup.

Qualifications

* IT-related college degree or technical certification(s) preferred. High school diploma or equivalent is required.

* 2 or more years in a help desk or IT support role.

* Courteous and effective communication by phone, e-mail, and in person.

* Good troubleshooting, problem-solving, and analytical skills.

* Basic knowledge of Mac OS X and Windows operating systems.

* Basic experience with Linux, networking, databases and/or coding experience is a plus.

* Experience with issue ticketing systems and with remote support applications a plus.

* Excellent time management and ability to prioritize tasks and meet deadlines.

* Must have a valid drivers license and be able to drive between our multiple company locations in Aston, PA to respond to IT issues in any of them.

* Ability to learn and understand new technical applications. Willingness and eagerness to not only learn about how the departments within our company function, but to also to expand your own knowledge of more advanced IT topics, such as simple coding and network troubleshooting tasks.

Physical Demands & Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and work with computer equipment. The employee is occasionally required to stand, walk; and use hands to handle or feel objects.

The employee must be able to lift and carry up to 25 pounds and to squat or kneel and reach to install or remove computer equipment. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and depth perception.

The noise level in the work environment is low (offices) to moderate (manufacturing facility).

Good Benefits

Endless Pools offers eligible employee a competitive total compensation package that includes Medical, Dental, Vision, Life Insurance, a 401(k) retirement plan with a company match, paid time off earn PTO at a rate of 3 weeks annually in first year, paid holidays, and more.

We are a drug-free workplace, and we test for drugs. New employees must pass a criminal background check.

We participate in the federal e-Verify program to ensure employee identity and eligibility to work in the United States.

Endless Pools is an Equal Opportunity Employer. We value inclusiveness and honor diversity of people and perspectives. This is a safe, respectful place for people to exercise their talents, grow their careers, and feel they belong as part of an authentic high-performance learning organization.

Company

Wellness Marketing Corporation





Full time

Masco Corporation (the Company) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Companys policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Masco Corporation is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: English, Spanish

LI-DNI