Job Description

Overview

COMPANY PROFILE:

InstaMed is a rapidly growing healthcare technology company that has established itself as a leader in the emerging market of healthcare payments. InstaMeds solutions are delivered via its proprietary cloud-based platform and network of healthcare providers and payers. We are seeking motivated candidates to join our dynamic and growing company.

JOB SUMMARY:

InstaMed is looking for independent, self-motivated, proactive, results-oriented candidates who want to excel and learn in an open, professional, team-oriented environment. Individuals in this position will have the opportunity to directly impact business processes, product development and revenue. New employees experience the unique benefits afforded by a startup environment, specifically accelerated professional growth and exposure to a wide variety of business areas.

The Implementation Specialist will be responsible for implementing InstaMeds solutions with healthcare providers (doctors and medical groups). The ideal candidate will have at least 2-4 years of experience delivering technology solutions within the healthcare or payments industry. InstaMed is a fast-paced healthcare technology company, so the ability to learn and retain product knowledge is critical to success.

Responsibilities

Essential Functions:

* Manage customer implementation projects in an effective and expedient manner to ensure quality implementations for InstaMeds customers
* Monitor implementation activities to ensure a positive customer experience and full utilization of the InstaMed solutions
* Manage customer expectations and effectively negotiate solution options and constraints
* Collaborate with Business Development, Contracting, Product Management and Technical Operations departments in support of implementations
* Assist the Business Development and Account Management teams in identifying and executing on revenue growth opportunities
* Perform any other duties as applicable to the position
* Manage customer escalations to quickly address concerns that come up during Implementation of InstaMed solutions
* Any other duties as applicable to the position

Qualifications

* Proven ability to manage projects within a fast-paced environment
* Strong understanding of the healthcare or payments industry
* Excellent organizational skills in managing timelines of multiple implementations
* Ability to rapidly understand the InstaMed Platform and solutions
* Ability to acquire and apply new technical and industry knowledge quickly
* Sound judgment in setting customer expectations and managing sensitive customer situations
* Minimum 2-4 years of experience in a customer-facing position
* Prior experience in a technology company required
* Healthcare or payment experience preferred
* Project management experience
* Bachelors degree or higher

HIGH-GROWTH ENVIRONMENT:

The candidate will be operating in a high-energy, high-growth environment. This is an excellent opportunity for individuals looking to excel and learn in an open, professional, team-oriented environment, and grow their career with an industry innovator and recipient of several industry awards.

COMPENSATION:

We offer a competitive compensation package. Benefits include medical, dental, vision discount program, long-term disability, life insurance, stock options and 401(k).