Job Description

CCB Change Management is aligned to the Controls organization and provides centralized support for the LOB-wide Change Manager application. The organizations objectives are to provide efficient and effective support for the well-controlled operation of Change Manager application and to support agile development of a new Change Manager application for both regulatory and business driven change components

This role has primary accountability for day-to-day business development of the Change Manager application, engagement with business and senior management across Consumer and Community Bank (CCB). Responsibilities include; engagement in all SCRUM ceremonies, refinement of Epics and user stories, ongoing testing of system functionality and reporting of defects; coordination of User Acceptance Testing and providing detailed requirements into ongoing system functionality. Additionally, writing will be required for the creation and maintenance of user acceptance test scripts, user guides, and procedures for business use. Engagement with senior level management through meetings and creation of presentations will occur on a regular basis. Enhanced written and verbal communication skills are required as this position interacts with employees at a variety of levels across CCB.

The Change Manager tool supports all regulatory and non-regulatory change, so this role will require a general understanding of the change management processes. It is required to have an understanding of regulatory processes including functionality and meta data within ELA and an high level knowledge of the end to end regulatory LRCM and sustainability processes. A keen curiosity and desire to solve problems will serve this position well. This includes the ability to quickly grasp the functionality available in Change Manager and the ability to walk others through the system, teaching them how to use certain functionalities.

The ideal candidate would have a graduate/post-graduate degree or equivalent, and overall 5+ years professional experience with 2+ years of project management experience.

Ability to handle multiple deliverables concurrently to deliver high quality results in committed timeframes

Partnership-oriented and team player with ability to communicate with all staff levels within and outside of own area

Self-starter with excellent leadership, interpersonal and project management skills

Strong data mining, problem solving and analytical skills with ability to summarize findings

Organized and detail-oriented

Strong oral and written communication skills

Proficiency in MS Excel, MS PowerPoint, MS Project and MS Access

Proven experience working with Technology to deliver projects

Familiarity with the Agile development methodology is high desirable

Principal Duties and Responsibilities

Supporting end-user requests for technical support either through troubleshooting or escalating technical issues to the technology team

Develop and maintain strong controls within the centralized functions and the Change Manger system to ensure integrity

Completing UAT testing

Writing test scripts

Working with the development team

Working with LOBs and technology team to create Legal and Regulatory requirements for build out in the Change Manager system

Creating mock-ups of the new build-out based on requirements created

Participating in Agile ceremonies with the technology team and LOBs

Knowledge and Experience

Technical Skills

Change Manager knowledge a plus

General ELA knowledge

General JIRA knowledge

Competent in Excel, Powerpoint and Word

Confluence knowledge is a plus

Knowledge of agile framework

Leadership

Ability to work in an extremely diverse environment, both geographically and functionally

Ability to build relationships with stakeholders in multiple departments

Works independently without requiring daily supervision and guidance

Consumer and Community Banking

General understanding of at least one and preferably multiple sub-LOBs within CCB

General understanding of the types of regulations that govern CCB

Change Management

Awareness of the change management process

Understanding of regulatory change management (sustainability and LRCM)