207164 - Coordinator-Patient Experience Liaison
Posted on: 1 Feb 2021
Indianapolis, IN
Job Description
Job Description
Overview
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This position coordinates a variety of service requests which focus on patient needs and ensuring a positive patient/visitor experience in the Emergency Department. Includes staff education and training, documentation, communication, and coordinating under minimal direction. Assists in planning, directing, and overall coordination of Guest Relations services and this position will interact directly with patients, families, visitors and staff daily. Responsible for real time service recovery as it directly connects to the patient and their family. Coordinates and maintains staff proficiency in the area of bereavement and family and patient centered care. Serves as a bereavement resource while on duty. Responsible for supervising the student volunteers, whose focus is serving the patent and their needs. This position requires a warm and friendly demeanor and the ability to build relationships.
* Bachelors degree in Business, Public Relations, Communications, Marketing or related field is preferred.
* May require BLS or ability to attain in 3 months depending on business needs.
* Three years of professional experience in a hospital or hospitality service focused position is preferred.
* Experience in Emergency department or hospital setting is highly preferred.
We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
IU Health
Indianapolis, IN
Indiana University Health is the largest network of physicians in the state of Indiana.
A unique partnership with Indiana University School of Medicine, one of the nation’s leading medical schools, gives patients access to leading-edge medicine and treatment options that are available first, and often only, at IU Health.
At IU Health you’ll receive the best care available, personalized for your specific needs. We believe in treating the whole person – not just the symptom – and ensuring that our approach is right for you and your lifestyle.
Based in Indianapolis, Indiana, with dozens of facilities statewide, IU Health is a regional leader in providing the right healthcare when and where you need it. Learn more about who we are, the care we provide and how we achieve our mission.
Specialty Care
IU Health offers a full range of specialty services for children and adults, including cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplant services.
Primary Care
Access a broad network of board-certified family medicine physicians, internal medicine physicians and pediatricians throughout the state.
Expert Physicians
IU Health Physicians include more than 1,500 board-certified or board-eligible physicians, more than 200 locations statewide including more than 250 advanced practice providers.
Breakthrough Research
As an academic health center, IU Health works in partnership with IU School of Medicine to train physicians, blending breakthrough research and high-quality patient care.
Community Outreach
Each year, IU Health invests over $500 million in community benefit measures that serve more than one million Indiana residents.
Our Mission
We are guided by our mission to improve the health of our patients and community through innovation, and excellence in care, education, research and service.
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IndustryHealthcare
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No. of Employees30,000+
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Website
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Jobs Posted5600
