Job Description

Site Services Lead



Primary Location: Durham, North Carolina, United States Full time R1158627 Date Posted: 01/28/2021

Job description

PURPOSE

Collaborate with the Global Patient and Site Solutions team along with project delivery teams to manage the coordination, planning, and implementation of Site Support Services and Patient Recruitment and Retention support/operational plans on larger, multi-region studies.
Communicate with clients and project teams to implement and monitor impact of the recruitment/retention and site support services tactical plans; make additional operational and tactical recommendations as needed based on study performance.
Collaborate with internal teams and external providers to deliver all appropriate tactics and deliverables associated with the site support strategy. Represent IQVIA Patient Recruitment Services at site/client-facing meetings (i.e. KOM, IM, F2F/LL, etc.) to present strategy/rationale, train operational and site staff, and conduct recruitment or site support workshops as required.
Place field staff at research sites to support program execution

RESPONSIBILITIES

Work with patient recruitment services team to translate recruitment and retention strategy into operational and tactical plans to positively impact recruitment and retention rates for assigned projects and across programs
Serve as internal consultant to project teams to implement operational recruitment plans or site support programs on new and/or existing projects needing recruitment and retention services
Manage the scope of work, objectives, quality of deliverables, and other activities of assigned projects (based on scope, may co-manage or independently manage these projects).
Provide project and team leadership for development and oversight/delivery of innovative patient recruitment services and products, with an emphasis on referral management and site support, including external physician referrals and direct-to-patient approaches
Serve as primary operational project contact for patient recruitment and retention and site support programs with client to ensure appropriate communication channels are maintained and reporting schedules adhered to as required
Management of assigned project budget(s) to meet financial and company goals (realization targets)
Coordinate operational and tactical related project activities for study team and clients to ensure that overall project milestones are met
Develop and implement risk management plans for minimizing impact on project objectives and deliverables.
Maintain knowledge of current recruitment trends, vendors, and technologies to increase productivity and recommend additional product or service development and support as needed
Leverage internal intelligence to support and refine strategy on assigned projects
Provide technical expertise in support of project specific and interdepartmental training efforts
Support continued process improvement to ensure quality in the unit and to enhance products and services
May coach or mentor employees as they develop in their role
Other duties as assigned by Management

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

In-depth knowledge of the drug development processes across all functional areas
Knowledge and ability to apply GCP/ICH and applicable regulatory guidelines
Knowledge of recruitment services, site-based processes and workflow; on-site experience is a plus
Demonstrated experience in patient recruitment, sites support services, site management and/or study coordination
Team management and/or project management experience
Excellent organizational and problem-solving skills
Effective time management skills and ability to manage competing priorities
Strong interpersonal skills effective presentation skills
Ability to establish and maintain effective working relationships with coworkers, managers and clients
Computer skills including proficiency in aspects of data analysis and presentation software, Microsoft Word, and Excel
Good written and verbal communication skills including good command of English
Ability to influence effectively within functional team and project teams including TSL, PL, CL, CRA and the customer
Ability to work creatively and independently in a complex global environment.
Ability to adapt and be flexible to changing priorities

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

Bachelors degree in a health care or other scientific discipline or educational equivalent; 6 yrs. of relevant industry experience; or equivalent combination of education, training and experience

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIAs Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.