Job Description

Requisition Number: 79590

Position Overview
As a Team Lead for Insight, you will enter a high-energy and tech-savvy world. We are looking for someone who is a team player, an excellent communicator and has experience leading mid-to-large sized teams of technical resources. If youre a strong leader who is self-starting, a great problem-solver, and motivated, then you could be the right fit!

What youll do at Insight
Coach teammates on proactive activities to drive success within the Services Department
Manage workload of teammates by ensuring adequate coverage in all situations - which will include providing personal relief/coverage for clients, being available to answer the phones and emails, and overall do what is necessary to ensure all requests are handled appropriately
Provide escalation direction and/or assistance to teammates
Regularly monitor teammate/client phone calls for training opportunities and provide feedback to Services management
Analyze and refine processes for efficiency and quality

What youll need to join Insight
Two-year Associate Degree (field related) or equivalent experience preferred
Experience and proven track record in handling and resolving escalations
Understanding in mentoring and training
Ability to work effectively with all levels of management and clients required. Strong organizational skills and proficient in process management in order to manage multiple initiatives and projects simultaneously
Flexibility with work schedule

Pay Rate $20.00 Hourly

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com.
* Founded in 1988 in Tempe, Arizona
* 11,000+ teammates in 21 countries providing Insight Intelligent Technology Solutions for organizations across the globe
* $9.2 billion in revenue in 2018*
* Ranked 430 on the 2019 Fortune 500, 14 on the 2019 CRN Solution Provider 500
* 2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider
* Ranked 23 on the 2019 Fortune 50 Best Workplaces in Technology, 70 on the 2019 Fortune 100 Best Workplaces for Diversity, and 7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business)
* Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

* Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Lewis Center || Ohio (US-OH) || United States (US) || INT; None || None || US - Columbus, OH ||