Job Description

Requisition Number: 43219

Corning is one of the worlds leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed peoples lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

Scope of Position:

* This role will assist with supporting the Data, Information, and Analytics (DIA) DevOps Team supported applications.
* This role will also provide Technical Leader assistance for DIA DevOps Team projects.

Roles and Responsibilities:

* Ensures that the right actions are taken to investigate, resolve and anticipate problems. Coordinates the team to investigate problems, implement solutions and take preventative measures.
* Analyze recurring issue metrics
* Work across teams to identify root cause
* Takes lead on implementing preventative measures
* Analyzes results of preventative measures to ensure continued viability
* Leads analysis of process/problems in support of the DIA DevOps Team supported applications.
* Takes ownership of process issues/problem tickets (long term issues)
* Works across organizations to find resolutions to long term problems/process issues
* Lead migrator to production for DIA DevOps Team supported applications
* Ensuring all appropriate signoffs from customers documented before migration
* Ensuring Service Now Change Request filled out properly
* Scheduling migration and notifying customers
* Tracking change after migration
* Works on issues/requests that are routed to the DIA DevOps Team and adheres to the SLA as defined by the ITSD Priority Matrix
* Works on issues/job failures and customer requests in a timely manner
* Reviews status of each daily
* Quickly find resolutions to complex issues within the customer agreed upon SLA
* Subject matter expert (SME) for DIA DevOps Team supported applications.
* Gathers in-depth knowledge of complex custom applications through continued learning
* Attends High Level Design (HLD) and Low Level Design (LLD) review meetings and provides input
* Acts as a liaison between IT and customers ability to translate technical details to customer
* Provide guidance on the setup/maintenance of DIA DevOps Team scheduled jobs
* Manages job failures in a timely manner
* Coordinates resources to assist with job failures
* Communicates to customers regarding failures and resolution
* Cross train team members on DIA DevOps Team supported applications
* Prepare training material
* Conduct training sessions remotely and in-person
* Work closely with Business Partners
* Assist in gathering customer requirements that can be translated into a projects statement of work (SOW)
* Creates project estimates based off customer requirements

Education Requirements: BS degree required

Work Experience: 5-10 years of relevant work experience.

Required Skills:

* Excellent communication skills
* Experience with development in Microsoft BI tools (SSRS, SSAS, SSIS, SQL Server), particularly V2016
* Experience using Microsoft Team Foundation Server (TFS) for source control
* Experience with Power BI
* Familiarity with data warehousing concepts
* Strong understanding of support requirements value to the IT support organizations as well as the users
* Process oriented / Process improvement skillset
* Strong critical thinking
* Strong analytical and problem-solving skills
* Ability to manage ambiguity effectively and deliver results
* Attention to details
* Dynamic, self-motivated work structure
* Works well independently and within a team setting

Desired Skills:

* Experience with Control-M Scheduler
* Experience using Service Now for ticket routing

Travel: Minimal

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, or veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Nearest Major Market: Corning