Job Description

What does a great Training Specialist do?

As a Training Specialist, you have the unique opportunity to represent Fiserv and work directly with our clients.
You will educate clients to expand their knowledge of Fiserv Premier Deposit products and industry practices.
You will work directly with clients to promote and support their satisfaction by increasing Fiserv solution awareness and sharing best practice recommendations to help them attain business success.
You will enjoy the opportunity to work collaboratively with other training specialists, instructional designers, technical writers and registrars to meet the highest quality standards in client education.
You are a person who exhibits a passion for learning and teaching, who steps into the clients shoes to understand their needs and holds yourself accountable to commit with high quality.

Basic Qualifications for Consideration:

You should expect to:
Have a strong background of Deposit banking and related topics/products.
Facilitate learning and the development of content for new and existing clients
Deliver high quality in-person and web-based instructor-led training using adult learning principles
Expand clients knowledge and appropriate usage of Fiserv systems
Facilitate regularly scheduled training sessions for clients in small and large group settings
Facilitate conversion training for new clients
Meet or exceed the targeted goal for customer satisfaction
Collaborate with Performance Design Support on the design of training program and learner material content.
Assist in the development or maintenance of learning materials
Be proficient in Microsoft Office products, video editing and other related development tools
Promote and support the LCP department core values:

* Accountable: Be true to your word and deliver what you commit to with high quality. Interact with others using above the line behaviors.
* Collaborative: Actively engage with others to help the team succeed. Actively listen as well as share ideas and workload respectfully.
* Innovative: Evaluate everything we do and create with an innovative mindset looking for ways to support our clients and improve our processes.
* Life-long learning / teaching: Always looking for new opportunities to learn and own your development plan. Consistently share what you know and have learned with others to build up the skill sets of the entire team.
* Outside-in thinker: Use the clients perspective and inside out thinking for making decisions putting their needs at the forefront of all your work while holding the rest of the team accountable to do the same.
* Positive and passionate: Maintain an infectious Can Do attitude that is fueled by a passion for our clients and our work

Basic Qualifications for Consideration:

* Bachelors degree required; Masters preferred
* 2+ years of product training experience
* 4+ years of banking or financial industry experience

Travel required: Freedom to travel up to 50% of the time.

Who We Are: The Learning and Client Performance team is comprised of over 100 professionals that support various functions which are key to the success of Client learning, performance and interaction with the many products within Bank Solutions.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Were Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The companys approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine Worlds Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)

Explore the possibilities of a Sales career with Fiserv and Find Your Forward with us