Job Description

Job Description:

The Role

As an End-to-End Chapter Member for the Service Platform Modernization team you will conduct in-depth analyses of the current XTRAC workflow system in order to determine opportunities for re-engineering, automation, and future workflow migration to the Olympus platform. You will build cross-enterprise relationships with digital capability providers and the Distribution Service Operations teams, and align with the Olympus platform team in developing enhancements and integrations. The team will deliver the PI strategy for workflow and determine, using experimentation and proofs-of-concept, the roadmap for service migration. You will identify automation opportunities and digital capability gaps and partner with other squads in order to drive customer value.

The Expertise and Skills You Bring

* Bachelors degree required; MBA preferred
* 10+ years of related experience in process re-engineering, automation or digital platforms
* A learning and growth mindset with passion for solving customer problems and delivering engaging digital solutions
* Experience leading software development teams building platforms, automation, and APIs
* Skilled at using data and insights, using facts to lead the way in developing effective strategic product roadmaps
* Experience deploying digital solutions that impact millions of customers and thousands of associates every year
* Experience with Scrum/Agile development, Design Thinking, and/or Lean Start-Up

The Team

E2E chapter area members are passionate about bringing together process, technology, analytics and user experience to scale our ability to serve our growing client and associate base. Our members share a set of core product management and analytical skills, and a set of differentiating skills which extend their capability to meet the needs of the squad.

This squad is part of Personal Investings Digital Service Experience Tribe that is intensely focused on continuing our evolution to becoming a more digital company. We work to lower the cost of service for our growing client base, while exceeding their expectations through consistent, integrated, scalable solutions.





Certifications:



Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity Investments is an equal opportunity employer.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at accommodations@fmr.com or 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.