Job Description

Job Description:

The Role

As part of Fidelitys Content Team, you will be part of a customer-obsessed team responsible for designing, developing, and delivering educational content. Your enthusiasm to keep current with instructional design trends and innovations with content formats is needed as we help the organization test and learn into improved educational opportunities for our customers. This role will be responsible for crafting a micro-educational series designed specifically for social distribution that not only helps to answer top of mind questions for our customers but also attracts prospects.

The Expertise and Skills You Bring

* Bachelors Degree

* 3-5+ years of experience in curriculum design and development

* Proven understanding of instructional design, development processes, strategies, delivery, and evaluation methods

* Experience in the financial services industry preferred, including comfort and familiarity with investing and planning concepts

* Knowledge of existing and emerging social media platforms

* Ability to perform project scoping, needs analysis and supporting design scope documents

* Distilling sophisticated concepts to find ways to make them simpler

* Proficient in crafting content that follows brand standards, optimized for search, shareable on social media, data-driven and ready for mobile

* Creating and maintaining strong business relationships, building trust, and advocating for collaboration

* Interpreting data, generating insights, and recommending optimizations/new strategies

* Curious about industry trends and what competitors are doing to provide well-informed recommendations



The Team

We have a passion for putting customers first and crafting content that is simple and engaging with the goal of helping our customers make informed financial decisions and build confidence while doing so. We are responsible for:

* Driving the educational strategy, content creation, and standard methodologies in instructional design that are important to helping clients feel informed and educated.

* Selecting appropriate online delivery formats and methods based on content, audience, and business needs.

* Being familiar with how educational content is used throughout a large ecosystem to engage users and support products and services.

* Understanding customer needs and can identify barriers/knowledge gaps along with learning solutions to close the gap.

* Making progress in environments where there are many guardrails (such as legal, compliance, and/or brand).



Certifications:



Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity Investments is an equal opportunity employer.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at accommodations@fmr.com or 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.