Job Description

Description

As a Corporate Facilitator with Citizens Bank, you will be responsible for the delivery of training programs for the Home Equity Business Line. 70% of your time will be conducting training, while 30% will be occupied with class preparation and special projects. The successful candidate will partner with clients to assess post-training development needs for colleagues.

Primary responsibilities include:

* Facilitating training curriculum utilizing Citizens Banks methods and techniques
* Understanding and modifying training styles to fit the needs of participants
* Applying knowledge of adult learning and theory in delivery of courses
* Providing coaching/feedback to colleagues in an effort to solidify classroom learning
* Preparing, organizing, and managing the training environment to foster learning
* Demonstrating an observable enthusiasm for the company, course, material delivery, and learning of the participants
* Demonstrating a knowledge of best practice standards by application in course delivery
* All other related duties as assigned by Training Director and /or Curriculum Design Manager

Class Preparation Responsibilities include:

* Tracking and reporting attendance using the automated records management system
* Personally responsible for updating and enhancing professional knowledge and skills through alternative delivery methods
* Providing managers with assessments of participants, as appropriate
* Making regular client visits to identify effectiveness of training in the work environment; make recommendations for additional colleague self-development or training activities to promote skill development
* Participating in Training Staff meetings
* Participating in business related meetings, as requested
* Ability to travel as needed

Qualifications

Required Skills/Experience:

* 3 years of experience in the Home Equity or Mortgage Industry- preferably in training
* End to end knowledge of the Home Equity loan process
* Understanding of adult learning theory
* Advanced facilitation skills, presentation skills
* Excellent written skills, strong organizational skills
* Self-motivated
* Computer technical skills: Word, Excel, Power Point, Access, etc

Education, Certification and/or Other Professional Credentials:

* Bachelor's degree preferred

Hours and Work Schedule

Hours per Week: 40

Work Schedule: M-F

Hours & Work Schedule:

Hours per Week: 40

Work Schedule: Monday-Friday

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependents reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran