Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wholesale Banking provides financial solutions to businesses across the United States and globally. Our four major business lines include Corporate & Investment Banking, Commercial Banking, Commercial Real Estate, and Wells Fargo Commercial Capital. We also have groups in credit risk, group risk, finance, marketing, human relations, and the Wholesale Chief Operating Office that support our businesses.

Wells Fargos Digital Solutions for Business Customer Experience Design (CXD) group has an opening for an experienced Design Governance Lead focused on ensuring adherence to CXD Design Standards. Digital Solutions for Business (DS4B) supports a broad variety of online and mobile products for Wells Fargos commercial customers, and provides an exciting, collaborative, and fast-paced work environment.

The CXD Design Governance Lead manages the active auditing and reporting of applied design system, patterns and brand standards ensuring our complex financial applications adhere with defined digital policies. Working closely with Product and Technology partners, the candidate is responsible for reviewing project artifacts and code delivery, reporting on the accuracy of implemented design standards, standards variances, and managing exception requests through the broader DS4B Standards Adherence Program. The candidate is additionally responsible for managing a portfolio of concurrent design review timelines supporting Program roadmap plans ensuring that high quality, standards-aligned solutions are delivered in keeping with broader Commercial Banking milestones.

The preferred candidate has a solid understanding of user-centered design principles, UX design processes, and digital application development methodologies. The candidate embodies diplomacy, problem solving and decisiveness to provide structure and facilitates decisions with limited direction. In addition, the CXD Governance Lead will manage multiple projects at a time, and is accountable for communicating project status, providing strong executional leadership, and providing educational and issue resolution pathways to both business and technical partners relating to the implementation of DS4B design system and standards.

Primary responsibilities:

* Act as UX advocate to promote and validate accurate implementation of digital standards, industry best practices and user-centered design principles within the digital product development lifecycle
* Serve as the primary CXD project contact with Commercial Banking Product and Development partners
* Manage and develop user experience design review delivery schedules, effectively shifting priorities and making judgment calls quickly to ensure deadlines are met
* Manage communications per CXD project health (operational reporting, status updates, issues management, escalation management, remediation status) to key stakeholders
* Supervise and govern the creation and quality of UX deliverables as wireframes, screen content and messaging, visual design specifications, and accessibility specifications
* Manage CXD project details as capture key decisions, issues and action items in meeting notes and organize project files on multiple platforms/systems
* Work with CXD Management for project team resource assignments and allocations
* May provide operational oversight to other CXD project team members

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Required Qualifications
* 5+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting demonstrated through work or military experience

Desired Qualifications
* A BS/BA degree or higher
* Financial services industry experience
* Scrum Master certification
* Excellent verbal, written, and interpersonal communication skills
* Strong presentation skills
* Outstanding problem solving and decision making skills
* Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
* JIRA experience
* Experience using the team collaboration software Confluence
* SharePoint experience

Other Desired Qualifications
* 5+ years of specialized design operations experience (producer, design program management, design operations)
* Experience managing UI/UX projects with common project management methodologies (Agile, Iterative, Waterfall)
* Experience with design thinking processes, facilitating user-centered design (UCD) activities with cross-functional teams and stakeholders
* Experience working with and implementing Design Systems or Design Frameworks
* Experience in quality assurance best practices
* Deep understanding and experience with the Americans with Disabilities Act applied to online user experience
* Strong understanding of HTML/CSS and leading web technologies
* Strong knowledge of common business and collaboration tools
* Microsoft Project experience
* Experience with Adobe Suite, InVision, Sketch

Salary Information
The salary range displayed below is based on a Full-time 40 hour a week schedule.

CA-SF-Financial District: Min: $96,600 Mid: $138,000

Street Address
CA-SF-Financial District: 333 Market St - San Francisco, CA

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.