Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of Americas diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers round-the-clock banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the companys customer and employee experience, business and risk management transformation, and growth agenda.

We are seeking a Platform Support Engineer with the Platform Management team within the Innovation & Strategic Services Technology (I&SST) organization. I&SST is part of Wholesale, Wealth & Investment, and Innovation Technology organization.

The Salesforce Support Specialist will focus on implementation, delivery, and maturity of Incident Management, SLAs, Reporting, Monitoring & Alerting, Access Management.

Team member will be part of the platform team interacting with the CRM Development team and our business partners utilizing Salesforce - hence must understand how the users are utilizing Salesforce across the multiple lines of business.

Required Qualifications
* 5+ years of systems support analysis experience demonstrated through work or military experience
* 3+ years of experience working in managed services as demonstrated through work, military, or education
* 4+ years of Salesforce experience
* 2+ years of ETL, data warehouse and data analytics delivery experience on internal or external cloud platforms
* 1+ year of relational database experience

Desired Qualifications
* Experience supporting an enterprise-level environment
* Ability to interact with all levels of an organization; including management
* Strong team or technical leadership experience
* Strong verbal, written, and interpersonal communication skills
* A BS/BA degree or higher in information technology
* Ability to manage large programs/projects that impact business critical (Tier 1) applications in high volume 24/7 engineering environment

Job Expectations
* Flexibility to work in a 24/7 environment, including weekends and holidays
* Willingness to work on-site at stated location on the job opening

Street Address
NC-Charlotte: 300 S Brevard St - Charlotte, NC

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.