Job Description

No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. You'll help improve the health of millions. And you'll do your life's best work.(sm)

The Optum Communications Manager will design and execute internal communications programs that elevate Optum's reputation and connections with employees, specifically in support of the Optum Care Colorado market.

The Communications Manager will be responsible for creating and executing broad-based and stakeholder-specific communication programs and messaging, which includes leveraging tools, processes and feedback effectively. This position will interface with management and subject matter experts in support of their employee engagement priorities. This professional will be a member of the broader Optum Care communications team and will actively leverage Optum assets and success stories in support of the company's priorities. Working with partners in marketing, human capital, Optum's varied business segments and others, s/he will ensure that communications programs are closely and consistently aligned with the company's overall business goals and core values.

The individual must have a strong interest in and understanding of the health care system as well as a desire to be part of an organization committed to helping make health care work better for everyone. Working closely with the Optum Care business, s/he will serve a broad range of internal clients, including executives, providing consistently high levels of proactive support, strategic thinking and execution.

Essential qualities for success in this position include a collaborative disposition, uncompromising eye for quality, comfort with change, resourcefulness, creative problem-solving, multi-tasking skills and flexibility.

Primary Responsibilities:

* Consult and partner with executive leaders to develop and execute internal communication plans that reinforce the business plans, strategies, mission and values of Optum and assigned business divisions
* Write and develop content tailored to the specific medium and audience requirements (e.g., emails, speeches, scripts, talking points, web)
* Adapt writing style/tone to meet the needs of the specific message/leader/audience/channel (e.g., nuance, complexity)
* Adhere to applicable internal and external communications standards established for the business (e.g., internal style guides, Chicago / AP style guides, communication industry standards)
* Analyze audience needs and business goals to recommend appropriate channels and tactics. Proactively seek out and promote new avenues for communication efforts or improve current efforts
* Prepare multi-media presentations for employee or leader meetings
* Coordinate, design and distribute company communication using HTML design tools or other shared applications. Maintain distribution lists and audience data
* Use quantitative and qualitative measurement/evaluation processes to assess the effectiveness of communications (e.g., web and email analytics, surveys, focus groups, site visits, direct feedback)
* Manage communication projects to gain required approvals and monitor/ensure proper implementation (e.g., leadership, legal or compliance requirements, role assignments, timelines/milestones, budget management, issue tracking, deliverables)
* Evaluate communications programs and processes; identify lessons learned and recommend changes for future campaigns based on results (e.g., apply metrics to determine success of the process)
* Responsible for maintaining and adhering to policies and procedures and monitoring company media, which may include company websites

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* Bachelor's Degree (3+ years relevant experience beyond the required years of experience can be substituted in lieu of a bachelor's degree)
* 5+ years corporate communications experience
* Experience editing and proofreading with excellent attention to detail
* Experience consulting with clients to determine requirements, stakeholders and project scope
* Experience developing and executing plans; project management experience
* Experience communicating in multiple media (e.g., print, email, web, video/audio) through multiple channels (e.g., manager-to-employee, employee or leader meetings, web portals, intranet, webinars, social networking platforms)
* Experience processing and understanding complex situations and technical subjects, in order to translate them clearly into layperson's terms
* Experience working in a fast-paced environment
* Experience with multiple tools, including Microsoft Office (PowerPoint, Word, Excel) and others such as Sharepoint, Salesforce and HTML tools
* Experience working with senior level clients and stakeholders
* Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:

* Health care communications experience
* HTML and image editing experience
* Experience measuring communication campaign effectiveness

Careers at OptumCare. We're on a mission to change the face of health care. As the largest health and wellness business in the US, we help 58 million people navigate the health care system, finance their health care needs and achieve their health and well-being goals. Fortunately, we have a team of the best and brightest minds on the planet to make it happen. Together we're creating the most innovative ideas and comprehensive strategies to help heal the health care system and create a brighter future for us all. Join us and learn why there is no better place to do your life's best work.(sm)

Colorado Residents Only: The salary range for Colorado residents is $79,700 to $142,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Communications manager, PR manager, corporate communications manager, brand manager, email. internal communications, Denver, CO, Colorado