Job Description

When youre part of the team at Thermo Fisher Scientific, youll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and youll be supported in achieving your career goals.

Location/Division Specific Information

This position is focused on service delivery excellence for Unity Lab Services. Specific activities relative to the job function include media preparation. Customer interface communication skills are required. This position must have basic understanding of the performance metrics applicable to site specific activities and proficiency with Microsoft Office Suite.
This position is located in Waltham, MA

What will you do?

Travel to provide temporary support at multiple customer facilities during scheduled and unscheduled PTO, leave of absence, site training and open positions; in some cases for extended periods of time. Duties include:

* Support multiple sites in the Northeast Region. Site coverage includes but not limited to Inventory Management, Chemical Management, Order Management, Shipping/Receiving, Dock Management.
* Cover services including order entry/order management, operating customer procurement systems, stockroom services, shipping/receiving, chemical tracking, glass washing, desk top delivery, dry ice services, and others as required
* Provide Post Coverage analysis including recommendations to improve operational efficiency and corresponding Corrective Actions.
* Assist in updating SOPs and Work Instructions
* Support new site implementations as required
* Assist stockroom sites to prepare for Annual Physical Inventories
* Generate stock reports from RIMS, conduct cycle counts
* Make adjustments to RIMS post inventory
* Reconcile reports for finance as part of API
* Training support
* Cover for new employees attending systems training
* Provide site specific training on site operations including proprietary customer systems
* Subject Matter Expert in Best Practices for the portfolio of services such as Order Management, Inventory Management, Glass Wash, Consignment and Customer Owned Inventory.
* Obtain and maintain all necessary certifications to support all site operations
* IATA and DOT certifications
* Handle all site operations and duties for optimal outcomes to maintain highest standards of excellence
* Operate across a wide variety of services including training and assessment responsibilities with a high level of success.
* High light RED Flags affecting site operations for corrective action
* Provide additional training to site personnel when needed
* Promote personal growth and development by staying abreast of new policies, procedures and system enhancements without the presence of site trainer and management team.
* Maintain proficiency of all e-learning tools and online training as required
* Listen to customer concerns, effectively diffuse dissatisfaction, and quickly identify course of action with first call resolution within established turnaround times
* Participate in projects and perform all other duties as assigned.

How will you get here?
Education/Experience

* High School diploma/GED Required
* BA/BS Preferred

Knowledge/Skills/Abilities

* Willingness and ability to travel extensively and work in a wide variety of environments
* Ability to establish and foster positive customer relationships
* Proficient verbal and written communication skills
* Proactive approach to problem solving
* Adapt to flexible and changing schedule in short notice
* Ability to self-manage and operate independently.
* Display high level of confidentiality
* Demonstrate sense of urgency
* Demonstrate a high level of accountability for site coverage duties.
* Proficient in Microsoft office suite
* Strong time management and organizational skills
* Ability to lift up to 50 lbs.
* Ability to wear a respirator
* Posses valid drivers license and good driving record
* Ability to work beyond the normal business hours
* Ability to travel extensively 70 80% of time.

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular missionenabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status