Job Description

Description

We are hiring multiple call center representatives to train in a work at home environment. These call center representatives will take inbound calls to support our members and we are looking for experienced individuals to help grow our team!

The Inbound Contacts Representative 1 addresses customer needs, which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.

Responsibilities

Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Required Qualifications

* High School Diploma
* 2 years of customer service experience
* Strong customer service orientation
* Strong attention to detail
* Strong typing and computer navigation skills
* Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
* Effective verbal and listening communication skills
* Must be passionate about contributing to an organization focused on continuously improving consumer experiences
* Must be available to work any shift between the hours of 8:00 am 9:00 pm (M-F)
* Work-at-home (WAH) requirements include a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes

Preferred Qualifications

* Associate's or Bachelor's Degree
* Previous inbound call center or related customer service experience
* Healthcare experience
* Fluency in Spanish; ability to read, write, and speak without limitations or assistance

Additional Information

* This position is temporary work-at-home but could eventually work out of our Green Bay, WI call center.
* After submitting your application, if you are selected to move forward you will receive an email to complete the Virtual Job Experience (VJE). This is an online activity where you will learn more about Customer Care jobs at Humana, try out some of the most common job tasks, and tell us more about yourself. Most people complete the VJE in approximately 30 minutes. To complete it, you will need a smart phone, computer or tablet with internet access, and speakers/headphones. We do not make job offers to candidates that do not complete the VJE. The email will come from vjtadmin@mg.jobtryout.net, please add to your contacts or safe senders list to avoid this going to your spam folder.
* To complete the Virtual Job Experience the candidate will need a smart phone, computer or tablet with internet access, and speakers/headphones. Most people complete the Virtual Job Experience in approximately 30 minutes.
* Any associate who speaks with a member in an language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the ILR test as provided by the Federal Government.

Interview Format

* As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
* If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isnt missed) inviting you to participate in a Modern Hire interview.
* In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process.
ThriveTogether WorkAtHome

Scheduled Weekly Hours

40