Job Description

GDIT is looking for an intern who has an interest in IT Service Management (ITSM), ServiceNow and improving GDIT's end-user experiences. The primary function of this role will focus around our new-hire/onboarding process.

In this role, you will work closely with IT Service Management team, process owners and other stakeholders to review the layout and overall end user experience of an employee who is just joining the company in an effort to identify areas of improvement. Additionally, researching methods to refine the existing survey process using ServiceNow data and tooling. You will also work with ServiceNow data and stakeholders to determine additional insights based on various data sets. Other work will include the onboarding and offboarding processes and how IT may be able to improve services to our new hires.

A Day In the Life:
* Data analysis
* Draw meaningful insights from raw data
* Work with stakeholders to understand what insights are needed to support their business goals
* Combine ServiceNow data with other enterprise data to support stakeholder needs
* Ad hoc reporting
* Help identify problems and offer solutions that deliver business value and improve customer experience

* Required Skills

* Data analysis and reporting
* Experience in gathering and documenting customer requirements for software development
* Strong communication skills
* Highly organized
* Takes high-level direction and is able to break it down into actionable tasks.
* Standard computer experience
* Working towards obtaining a Bachelor's Degree (?)

The likely salary range for this position is $36,608 - $54,912, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
None

T elecommuting Options:
Telecommuting 100%

Work Location:
Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.nnGDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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