Contact Center Specialist I- Richardson- Remote
Posted on: 30 Jan 2021
Richardson, TX
Job Description
JOB SUMMARY
The Contact Center Specialist I is responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems and provide information on behalf of the institution. The Contact Center Specialist I ensures accurate, compliant and timely registration of new patients to ensure optimal service and facilitate financial reimbursement.
ESSENTIAL FUNCTIONS OF THE ROLE
The role communicates appointment details and any required preparation for testing along with necessary paperwork and payment to facilitate on time arrival, appointment preparedness and optimal reimbursement. The role is responsible for calming upset callers by providing a composed and professional demeanor and is able to identify and escalate priority issues for resolution. Once hired, the employee must pass PSS or CCS training program and successfully complete competency exam to maintain position.
KEY SUCCESS FACTORS
The ideal candidate for the Contact Center Specialist I role will have excellent interpersonal and communication (oral and written) skills and have experience in a call center, customer service and/or healthcare setting.
Location/Facilit- Baylor Scott and White Call Center-Richardson
Specialty/Department/Practice- Customer Service
Shift/Schedule- Monday-Friday Days including rotating Saturday up to 8 hours Full Time
Benefits
Our competitive benefits package includes*:
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1
*Note: Benefits may vary based upon position type and/or level.
QUALIFICATIONS
EDUCATION - H.S. Diploma/GED Equivalent
EXPERIENCE - Minimum/no experience required
Baylor Scott & White Health
Dallas, TX
The largest not-for-profit healthcare system in Texas, and one of the largest in the United States, Baylor Scott & White Health was born from the 2013 combination of Baylor Health Care System and Scott & White Healthcare.
Today, we're looking toward the future of healthcare for everyone—a future we're building together.
Known for exceptional patient care for more than a century, the two organizations serve adjacent regions of Texas and operate on a foundation of complementary values and similar missions. Baylor Scott & White Health includes 48 hospitals, more than 900 patient care sites, more than 6,000 active physicians, 40,000+ employees and the Scott & White Health Plan.
Our Core
The visual representation of our System Strategy is called Our Core. At the center of Our Core are the personal Commitments our employees make to advance our work for the benefit of those we serve.
Our Mission
Founded as a Christian ministry of healing, Baylor Scott & White Health promotes the well-being of all individuals, families and communities.
Our Values
We serve faithfully
We act honestly
We never settle
We are in it together
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IndustryHealthcare
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No. of Employees40,000+
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Website
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Jobs Posted2173
