Job Description

DESCRIPTION

Are you excited by invention and innovation? Do you thrive in bringing technology solutions to customers to grow and evolve their businesses? Do you get excited by doing things that have never been done before and bringing customers along with you? Are you equally as comfortable working with product and technology teams to bring the voice of the customer into our work every day? Do you grow and lead through ambiguity? Amazon teams are looking for an Account Executive with deep technology experience. He or She must have equal comfort and experience working with c-level executives and internal product and engineering teams. He or she will be responsible for engaging and delivering technology solutions to customers. Would you like to be part of a team focused on increasing adoption of Just Walk Out technology engaging with key accounts? Do you have the business savvy and the technical background grow with our customers and Just Walk Out?

This role requires working with business teams across the company bringing the voice of the customer to our product and engineering teams, understanding and communicating critical business needs and how those translate into solutions. This position involves regular communication with senior leadership on status, risks and sales pipeline. You are the key stakeholder in the life of the customer.

As an Enterprise Account Manager you will have the exciting opportunity to help promote the growth and shape the future of Just Walk Out. Your responsibility will be to increase the adoption of Just Walk Out by key accounts and manage the overall business relationship.

The ideal candidate will possess both a business and technical background that enables them to engage an account at the CXO level as well as with software developers and IT architects. He/she should also be a self-starter who is prepared to develop and execute against a multi-year growth plan.

You will build and maintain key relationships, develop and manage opportunities, monitor deployment projects and engage virtual resources. You will define a CXO relationship strategy within the account, including engaging with JWO senior leadership team for executive sponsorships, coordinating executive business reviews, and maintaining customer satisfaction

Responsibilities include:
Provide best in class customer service and account management
Develop trusting relationships with customers, understanding their business needs and technical challenges
Using your technical acumen and customer obsession, youll drive technical discussions regarding incidents, trade-offs, and risk management
Consult with a range of partners from developers through to C-suite executives
Collaborate with Solutions Architects, Business Developers, Professional Services Consultants, and Engineers
With a bias for action, you'll proactively find opportunities for customers to expand product adoption
Manage and own customer relationships
BASIC QUALIFICATIONS

Technical account management experience.
BA/BS degree
Direct field experience in working with large customer accounts.
Strong verbal and written communications skills.
10+ years enterprise sales experience

PREFERRED QUALIFICATIONS

Successful experience in managing transformation for large accounts
Account leadership for complex accounts and quota achievements
Strong leadership skills are key, with proven verbal and written communications skills with demonstrated ability to work effectively across internal and external organizations, and lead through influence.The right person will be analytical and data-driven, and demonstrate balanced strategy and planning, and execution skills

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.