Job Description

DESCRIPTION

Amazon Photos helps consumers preserve and re-live their memories. The service comes with unlimited photo storage for Prime members and apps are available on iOS, Android, Web, Desktop, Fire Tablet & Fire TV. The service is also integrated into Alexa devices such as Echo Show and Echo Spot. Amazon Photos is the latest digital offering to consumers released on the heels of the Amazon Music and Amazon Video offerings. We have ambitious goals to scale growth and adoption of the service around the world and delight our customers with a great product.

Do you love solving complex problems?
Do you have a passion for automation?
Do you dream of working on systems that operate at exabyte scale?

Do you want to support and help create solutions using AWS technologies?

If you answered yes to any of these questions, Amazon Photos may be the perfect job for you. Amazon Photos is helping customers enjoy and share their most cherished digital assets. We are building products that make it easy for customers to protect what matters to them, no matter the device or platform that content lives on. We are delivering new products and features to delight our customers and change how they view the cloud. And we want you to be part of it!

As a Support Engineer on the Photos Operations team, you will provide tier 3/4 production support and would also be responsible for providing multi-faceted service support to Photos product development teams. You will be tasked with triaging and solving problems for Amazon Photos customers and its large suite of software applications and services. Your solutions will affect our customers directly!

Primary job responsibilities include:
Creating and maintaining tools and automated solutions to support product development teams;
Developing monitoring solutions to support deployments, testing, and product launches;
Troubleshooting, diagnosing, and implementing fixes for internally-developed solutions in a variety of languages (primarily Python and Java);
Providing assistance to Customer Support teams in rectifying customer issues;
Improving operational excellence across Amazon Photos teams
You should be detail oriented, have strong verbal and written communication skills, along with strong organizational skills. The ideal candidate will be able to juggle multiple tasks at once, be able to work independently and can maintain professionalism under pressure. You should be able to identify problems before they happen and implement solutions that detect and prevent outages. You should be able to make sound judgments, work to improve the customer experience, and get things done.
BASIC QUALIFICATIONS

3+ years of development or technical support experience
Experience troubleshooting and debugging technical systems
Experience scripting in modern programming languages
Bachelor's Degree in Computer Science or a related field
2+ years programming experience in at least one scripting language or another modern programming language (i.e., Java)
3+ years of experience in the Unix/Linux operating system

PREFERRED QUALIFICATIONS

Proficiency in Python;
Experience working with AWS and distributed computing technologies;
Debugging and troubleshooting skills, with an enthusiastic attitude towards supporting and resolving customer problems;
Debugging and troubleshooting skills related to mobile, desktop and web applications;
Knowledge of SQL, PL/SQL, and relational/non-relational data management
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/en/disability/us