Job Description

DESCRIPTION

Amazon Worldwide Operations and Consumer is looking for communications strategy managers who will create, build and support the Global Associate Experience Team (GAEX). This position will work directly with a team of communications professionals who serve as the primary hub for People, Experience and Technology (PXT) team. This position is an individual contributor role and will report to the Senior Manager of Communications on the GAEX Team.

This individual should be curious, intuitive, has high-judgement, and is self-motivated to drive communications messaging and strategy in partnership with Operations leaders, HR leaders, and members from the internal communications team.

The position will provide support for WW Operations and Consumer organization messaging through clear, factual communications to provide strategic communication counsel to cross-functional partners on a wide range of business related and complex topics. You will be subject matter expert on key business issues affecting our lines of business in operations. You will understand and manage issues that affect the business along with executing on strategic leadership communications, and programs. You will be accountable to coordinate message management focusing on two-way feedback channels to enable continuous improvement.

We are now recruiting for an exceptional Communications strategy managers to support Global Operations of Amazon Worldwide.

Success in this role will require effective management and ability to work in a cross functional environment across all lines of business globally. You will create communication strategy, develop internal process, and support and implement on specific projects. You will need to be able to maneuver in a fast paced environment working between projects, and be energized by juggling priorities. This role requires the ability to keep composure in fast-moving situations, embrace ambiguity and changing tides, be able to quickly get up to speed on complex issues, anticipate employee questions/reactions, and quickly prepare thorough messaging strategies.

The ideal candidate will be:

A Well-Rounded Athlete Like a true athlete, you understand that we succeed or fail as a team. You are always ready to step up beyond your core responsibilities and go the extra mile for the project and your team. You nimbly overcome barriers to deliver the best products more quickly than expected.

A Perpetual Student You seek knowledge and insight. You challenge yourself to turn moments into masters classes. Whether closing a gap, developing a new skill, or staying ahead of your industry, you revel in the joy of learning and growing.

A Skilled Communicator You excel when interacting with business and technical partners whether you are chatting, sending a written message, or conducting a presentation.

A Trusted Advisor You work closely with stakeholders to define key business needs and deliver on commitments. You enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.

An Inventor at Heart You innovate on behalf of your customer by proactively implementing improvements, enhancements, and customizations. Your customers marvel at your creative solutions to challenges they had not yet identified.

A Fearless Explorer You are drawn to take on the hardest problems, navigate ambiguity, and battle skepticism. You never settle, even in the face of overwhelming obstacles.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

BASIC QUALIFICATIONS

A bachelors degree from an accredited university
5+ years of communications including issues/crisis and change management experience within a national company or logistics/retail company
Excellent written and verbal communications, with the ability to think and communicate clearly, formulate a clear point of view on complicated issues, and create a concise and well-written narrative
Proven track record of delivery on major internal or external communications campaigns
Experience developing relevant content for a diverse, remote and mobile workforce
Experience creating metrics to measure communication effectiveness, reach, and engagement
Comfortable dealing with ambiguity and able to form a cohesive and effective outcome from potentially incongruous facts (or lack thereof) and individual perspectives
Ability to exercise high judgement, particularly in a narrow timeframes
Strong project management, time management, organizational skills, facilitating work for teams that are responsible for cross-functional deliverables

PREFERRED QUALIFICATIONS

Advanced degree (technical or MBA) from an accredited university
Project Management Professional or equivalent certification
Experience running a regional or national internal communication campaign within a site based operating environment
Experience developing creative, effective approaches to complex communications challenges
Influencing skills, political astuteness and commercial acumen to be seen as a trusted advisor to their peers and with stakeholders
Possess a strategic approach to problem solving
Able to anticipate potential reputation issues
Willing to roll up ones sleeves and get work done, even when at times it is outside the scope of the job