Job Description

Ally and Your Career - $2,000 Sign-on Bonus!

Ally Financial only succeeds when its people do - and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

The Select Trading Specialist is responsible for providing exclusive client support to our most valuable and demanding client base with whom have a wide array of Investment Objectives. This spectrum of support can cross the facets of passive-active trading, complex options strategies, managed portfolio products, along with other Ally Financial product offerings. When working with clients the Sr. Select Trading Specialist will focus on providing white-glove level ownership and follow-up to all client stated needs and ask probing questions to identify other unstated needs and match client up to Ally solutions as needed.

The Work Itself

* Provide one-contact resolution to our High Net Worth Select clients via Phone, Chat, E-Mail by owning the issue and following up when necessary.
* Provide outstanding customer service in a professional manner by focusing on client stated and unstated needs and matching those needs to solutions through a relationship-based approach.
* Assist clients with a wide array of inquiries which may not be limited to operations issues (new accounts, transfers), trading (margin, options, buying power, etc.), and Managed Investment Products.
* Identify, address, and problem-solve around areas that put the firm at risk -- expense, regulatory, and reputational.
* Understand, comply, maintain, and reinforce regulatory and firm policies and procedures.
* Conduct outbound contact to Select clients to reinforce relationships and pro-actively support the client with any needs they have (as needed).
* Collaborate in coaching sessions with the manager to improve key performance metrics such as Client Satisfaction, Net Promoter, and channel specific metrics -- i.e. AHT, ACW, etc.
* Identify areas to improve operational efficiencies, product enhancements, and work with management and business partners for solutions.

The Skills You Bring

* FINRA Series 7 and 63 or 66 (63&65 or willingness to attain Series 66 within 120 days)
* 2+ years of prior experience supporting clients with Investment Accounts and Trading
* A broad intermediate to advanced understanding of markets, active/passive trading, managed portfolio products, and the tools and platforms for each.
* A keen understanding of fiduciary responsibility and suitability when discussing product options or supporting clients with managed products.
* Knowledge of broader financial services products offered by Ally Financial and the ability to support and refer clients to these offerings (Lending, Deposits, Mortgage, etc) should there be a need for such a product.
* Strong critical thinking and deductive reasoning skills to quickly diagnose customer issues and translate needs into solutions.
* Ability to multi-task across contact channels -- phone, chat, and e-mail.
* Able to work in a high-pressure environment with strict SLA's and deadlines.
* Detail and results-oriented and able to prioritize tasks in a multi-task environment.
* Strong communicator who can effectively process constructive feedback while always keeping the corporate and end-user goals in mind.
* Excellent oral and written communication with an emphasis on grammar and a strong desire to provide an exceptional customer experience.
* Bachelor's Degree or equivalent business experience.

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation -- or total rewards -- extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
* Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally and financially.
* Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and child care discounts.
* Work-Life Integration: other benefits including LifeMatters Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.