Job Description

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams and causes that are all meaningful to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves expertly. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

This role works closely with Loss Prevention Senior Management and Enterprise Fraud and Security Investigations as well as various teams within Operations to investigate and deter fraud against Ally Bank. This role requires the ability to conduct in-depth research of complex situations, use subject matter disciplines to solve difficult problems, execute various risk mitigation efforts and provide clear documentation of all findings. This role must also maintain a balanced perspective to ensure that the Ally Brand and high level of customer experience are maintained.

The Work Itself

* Works with the Loss Prevention Supervisors and Managers on incidents and/or allegations involving any new or existing accounts set up in Ally Bank. Additionally, will interact with other departments of Ally Bank, other companies and local, state, and federal authorities (including Adult Protective Services) when required.
* Perform a series of reviews (including detailed link analysis) utilizing various tools and reports to identify potential fraudulent activities on new/existing Ally Bank Deposit accounts
* Utilize sound judgment and knowledge of financial investigative tools/techniques to establish an investigative plan; initiate investigation by gathering facts and evidence; perform research and analysis using back-end customer profile and transactional systems; prepare confidential independent investigative reports that document findings. Investigations involve handling all aspects of the investigation and normally require detailed analysis and research to resolve issues.
* Maintain current knowledge and awareness of investigative fraud techniques, privacy laws, bank regulations, investigation and security incident handling policy and procedure. Possess a strong working knowledge of a Deposits line of business operating practices and policies; and maintain strong working relationships with appropriate industry groups and governmental agencies. Position will work closely with Legal, Compliance, LOB representatives, Risk, Audit, Human Resources, vendors and law enforcement.
* Prepares drafts Regulatory Reports for potential submission to FinCen (SAR referrals)
* Responds to requests from Law Enforcement, acts as a liaison, preparing case referrals and follow up investigations
* Assist manager in the preparation of reports as required for documentation to ensure adherence to policies and procedures
* Ensure enterprise-wide compliance with established standards, regulatory policies and procedures for the bank set by FSI as well as Compliance and Legal departments
* Provide excellent customer service to those customers impacted by potential fraud, ensuring we offer assistance as appropriate
* Recommend process/procedural changes needed to avoid risk to the bank and improve the customer experience and participate in the development of business cases supporting recommended policy changes
* Initiate correspondence to customers and other financial institutions to facilitate investigation and recover funds
* Provide training and mentor new hires

The Skills You Bring

* Bachelor's Degree or the equivalent combination of education and experience (5-7 years of experience in the Fraud Investigations field.)
* Minimum of 5 years experience in financial services
* Working knowledge of current bank fraud investigative techniques and/or systems
* Ability to multi-task and a proven track record of working independently
* Challenge driven, goal oriented and capable of handling emergency or crisis situation
* Ability to effectively handle difficult/contentious customer issues in a professional manner
* Ability to work in a fast paced customer centric environment, balancing the need to meet production and quality standards
* Strong written and verbal communication skills
* Effective time management and organizational skills
* Experience analyzing multiple streams of data to draw conclusion and/or take actions
* Proficiency with MS Office required (advanced levels of Excel preferred)
* Strong Windows based PC skills required

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.