Sr. Rep, Client Service
Posted on: 29 Jan 2021
Pittsburgh, PA
Job Description
Client Service - S4 Serves as the technical expert for complex transactions and processes on a daily basis and provides work direction for the team. Independently assists clients by responding to complex phone, email and other inquiries regarding company products, services and procedures. Responds to client questions on BNY Mellon product features and provides technical assistance for the most complex issues that have been escalated by junior team members. Researches and resolves complex operational or client issues. Assists in identifying trends in client issues and proposing solutions. Provides status updates on problem resolution and outstanding issues to other teams. Directs inquiries to the appropriate resources at BNY Mellon. Assists with process improvement by contributing ideas to improve team efficiency. Coordinates implementation of resulting process changes for the team. Provides guidance to less experienced staff. May serves as the team leader for a team of support staff Responsible for the quality and completion of own work. Helps develop and contributes to the achievement of team objectives.
Qualifications
High school/secondary school or the equivalent combination of education and experience is required. Bachelors degree preferred. 3-5 years of total work experience preferred. Experience in financial services preferred.
BNY Mellon
New York, New York
The Bank of New York Mellon Corporation provides a range of financial products and services to institutions, corporations, and high net worth individuals in the United States and internationally. The company operates through two segments, Investment Management and Investment Services. It offers investment management, custody, foreign exchange, fund broker-dealer, collateral and liquidity, clearing, corporate trust, global payment, trade finance, and cash management services, as well as securities finance and depositary receipts. The company also provides mutual funds, separate accounts, and wealth management and private banking services; and trust and registered investment advisory services. In addition, it engages in leasing, corporate treasury, derivative and other trading, corporate and bank-owned life insurance, renewable energy investment, and business exit activities. The Bank of New York Mellon Corporation was founded in 1784 and is headquartered in New York, New York.
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IndustryBanking/Financial Services
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No. of Employees49,800
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Website
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Jobs Posted1742
