Pharmacy Third Party Help Desk
Posted on: 29 Jan 2021
Boise, ID
Job Description
Job Description
To provide a resource for stores to resolve Pharmacy Third Party claims processing issues as well as assist pharmacy staff on billing procedures. To troubleshoot and determine the source of a Third Party problem, react to the issue in a timely manner, follow up with a resolution to the pharmacy and educate our staff on billing procedures.
Key Responsibilities include, but are not limited to:
* Answer pharmacy calls pertaining to Third Party billing, provide assistance to retail pharmacies ensuring issues are identified and resolved in a timely manner.
* Determine whether system problems are software or hardware related and escalate to the appropriate department.
* Log calls into a proprietary call management system for tracking and reporting purposes.
* Serve as a liaison between pharmacies and insurance plan or claims processors to resolve prescription problems.
* Service to store includes flexibility in shift schedule to include nights and weekends.
* Assist other departments with specific projects as assigned.
* Perform user acceptance testing on all new software enhancements.
* Communicate to team and other departments of any pharmacy issues as they are reported.
* Cross train in other areas within the department.
Qualifications:
* High School diploma or equivalent required.
* Familiarity with multiple pharmacy software systems a plus.
* Minimum 2 years of retail pharmacy experience as a licensed technician.
* Excellent customer service skills.
* Knowledge of Third Party processing and NCPDP Industry Standards preferred.
* Proficient in Microsoft Office (Excel, Word, Access).
* Excellent written and verbal communication skills.
* Strong follow-through skills with focus on problem resolution.
* Ability to multi task and prioritize workload.
* Excellent problem solving skills.
* Detailed & result oriented.
* Readily adapts to new systems and processes.
Physical Environment:
* Most work is performed in a temperature-controlled office environment.
* Ability to sit for long periods at desk or computer.
* Will use calculators, keyboards, telephone, and other office equipment.
* Stooping, bending, twisting, and reaching may be required in completion of job duties.
The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location
EOE
Albertsons
Boise, ID
In 1939, Joe Albertson, a former Safeway district manager, took $5,000 he saved and $7,500 he borrowed from his wife’s Aunt Bertie, and partnered with L.S. Skaggs to open his first Albertsons store on 16th and State Streets in Boise, Idaho. Joe knew the keys of running a really great store, and it was all about working hard for the customers: give them the products they want, at a fair price, with lots of tender, loving care. Joe was innovative, too. He had one of the first in-store magazine racks in the country along with a scratch bakery and fresh ice cream made in-store. He worked hard, seven days a week, on his vision to build his company, and through his inspiring work ethic and tireless
determination to run the best store, the first store thrived. Just two years later, he had opened two other stores in neighboring communities and grew the fledgling company’s sales to over $1 million by the end of 1941.
Today, Albertsons operates as a banner of Albertsons Companies, one of the largest food and drug retailers in the United States. With both a strong local presence and national scale, the company operates stores across 35 states and the District of Columbia under 20 well-known banners. Albertsons Companies is committed to helping people across the country live better lives by making a meaningful difference, neighborhood by neighborhood. In 2017 alone, along with the Albertsons Companies Foundation, the company gave nearly $300 million in food and financial support. These efforts helped millions of people inthe areas of hunger relief, education, cancer research and treatment, programs for people with disabilities and veterans outreach.
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IndustrySales/Retail
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No. of Employees267,000
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Website
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Jobs Posted12969
