Job Description

Phillips 66 & YOU - Together we can fuel the future

Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence. Phillips 66 was recognized by Forbes as one of Americas Best Employers in 2019.

Description

The Account Specialist, Solvents is responsible for supporting all elements of the Solvents order-to-cash process while delivering materials on time and maintaining customer relationships. This involves working with internal and external stakeholders including customers, Sales, Transportation, Finance, and Refining.

Responsibilities May Include

* Providing daily customer service to Solvents accounts, acting as front-line contact for issue resolution

* Managing customer purchase orders and reviewing customer requirements

* Determining validity of orders, verifying compliance with the master data that governs the transaction

* Verifying that orders meet established shipping guidelines and advising customer if changes are needed

* Validating invoice to customer delivery paperwork to verify product, quantity, and pricing are correct

* Scheduling and building orders, coordinating time and shipment details with terminals and refineries and, when necessary, determining best shipping location for product sourcing needs

* Managing order changes or cancellations

* Communicating with Credit Department for release or hold of orders

* Determining capability of meeting customer special instruction requests, entering and/or updating information directly into SAP

* Communicating with other departments, ensuring customer requirements are met

* Preparing and sending response letters for blanket purchase order acknowledgements

* Tracking all orders to ensure delivery is made on time and customer is invoiced

* Advising Technical Group of data requests affecting customer specifications

* Confirming customer setup information in SAP master data has been entered accurately and in a timely manner

* Maintaining customer files and all associated records

* Resolving all post-sale inquiries such as pricing, logistics and shipping documentation issues

* Fulfilling on-call responsibility on a weekly rotation for emergency requests, handling the call to resolution and completing an on-call report the next business day

Position Requirements

Basic/Required:

* Legally authorized to work in the job posting country

* High school diploma or GED equivalent

* Intermediate proficiency with Microsoft Office and applicable mainframe applications (e.g., SAP)

Preferred:

* Bachelor's degree

* Strong organizational skills

* Adept at time management and handling multiple priorities and issues simultaneously, with proven attention to detail

* Communications: Strong communication skills, both verbal and written, to ensure common understanding with others

* Self-motivated and able to work both independently and as a team member to work issues and meet deadlines in a fast-paced environment

* Collaboration / Teamwork - must be a team player focused on contributing to the organization in achieving results

* Ability to positively interact and establish relationships with internal/external customers

* Ability to influence, network and deliver on commitments

* Must be effective at problem identification, evaluation and resolution

* SAP proficiency in SD and MM modules

* Ability to work under stress and maintain a positive attitude when faced with unexpected situations

* Knowledge of Specialties business

* Knowledge of various modes of transportation (e.g., truck/rail/barge/vessel)

* Oriented toward continuous improvement

To be considered

In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of January 31, 2021 .

Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Phillips 66 is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities

Requisition ID: 53590

Location: Texas - Houston

Job Field: Operations

Division : Global Specialties

Technical Req : No

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