EAP Worklife Consultant
Posted on: 29 Jan 2021
Austin, TX
Job Description
Job Description
The WorkLife Consultant (WLC) is part of the WorkLife Team and provides consultation, assessment and resource referrals to a variety of customers for a variety of needs including child care, elder/adult care, and basic/everyday needs.
The WLC is responsible for providing Worklife consultation and informational services to members and plan sponsors. The most frequent requests received are for child care/children with special needs, elder/adult care, basic/everyday needs, and mental health. Due to expanded business, elder care is the top requested need. The WLC assesses needs, proposes options and researches/screens potential community service providers to meet the assessed needs. Provides resource referrals, and coaches individuals on how to use resources to handle various life and work situations. Appropriately documents member interactions and research/case fulfillment in the system. Works in a call center environment and completes outbound phone calls and research in between taking calls from the inbound queue. Not all calls will be research/referral oriented. Some calls may be more administrative or customer service oriented. Additional responsibilities assigned based on business need.
Required Qualifications
1+ years experience in social work, social services or related field is required (ex. case management, discharge planning). Experience with doing assessments and locating/referring to community resources is required.
Excellent computer skills.
Ability to work in a fast paced, team-oriented telephonic call center environment.
Preferred Qualifications
Experience/knowledge Elder Care and/or Spanish speaking.
Education
Minimum of a Bachelor's degree required.
Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
CVS Health
Woonsocket, RI
CVS Health Corporation provides health services and plans in the United States. Its Pharmacy Services segment offers pharmacy benefit management solutions, such as plan design and administration, formulary management, retail pharmacy network management, mail order pharmacy, specialty pharmacy and infusion, Medicare Part D, clinical, disease management, and medical spend management services. The company’s Retail/LTC segment sells prescription drugs and general merchandise, such as over-the-counter drugs, beauty products, cosmetics, and personal care products, as well as provides health care services through its MinuteClinic walk-in medical clinics.
Its Health Care Benefits segment offers traditional, voluntary, and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, medical management, Medicare plans, PDPs, Medicaid health care management services, workers’ compensation administrative services, and health information technology products and services. The company’s customers include employers, insurance companies, unions, government employee groups, health plans, Medicare Part D prescription drug plans, Medicaid managed care plans, plans offered on public health insurance exchanges and private health insurance exchanges, other sponsors of health benefit plans, individuals, college students, workers, labor groups, and expatriates.
As of December 31, 2018, it had approximately 40 leased on-site pharmacies, 25 leased retail specialty pharmacy stores, 20 specialty mail order pharmacies, and 90 branches for infusion and enteral services; and 9,900 retail locations and 1,100 MinuteClinic locations, as well as operated an online retail pharmacy Websites, LTC pharmacies, and onsite pharmacies. The company was formerly known as CVS Caremark Corporation and changed its name to CVS Health Corporation in September 2014. CVS Health Corporation was founded in 1963 and is headquartered in Woonsocket, Rhode Island.
-
IndustryHealthcare
-
No. of Employees295, 000
-
Website
-
Jobs Posted4287
