Job Description

Remote, Work from Home, United States

Are you interested in helping patients start their journey toward building a family?

Our FamilyPath operations department consists of dedicated team members who excel at customer service, are great communicators, and care about elevating a patients healthcare experience. In this crucial role, you will oversee a compassionate team working in a very personal manner with patients and providers as they respond to phone inquiries, and address each with care, detail, and most importantly, empathy.

First things first, were a global health service company dedicated to helping people improve their health, well-being and sense of security. But we dont just care about your well-being, we care about your career health too. Thats why when you work with us, you can count on a different kind of career youll make a difference, learn a ton, and share in changing the way people think about healthcare.

Now on to the good stuff what youll do:

The Supervisor of FamilyPath Operations supervises and supports between 5 - 10 clinical advisors as well as oversees the operations of the FamilyPath customer and provider facing experience to include:

* Welcoming patients to the FamilyPath program.
* Helping patients understand their medical and pharmacy benefits better.
* Guiding FamilyPath patients to the right provider or resource.
* Helping the business track patient interactions.
* Ensuring patients are equipped with information and recommendations for their specific situation.
* Working with providers to facilitate authorizations in order to ensure claims are paid correctly.

The primary responsibility of the FamilyPath Supervisor role is managing the FamilyPath clinical advisors as they interact with customers and providers throughout the day. In addition the Supervisor will:

* Maintain knowledge of industry standards and ensure all FamilyPath staff members are aware of changes.
* Maintain knowledge of company policies and procedures and criteria related to review.
* Ensure all interactions with customers and providers are compliant with all regulatory requirements.
* Ensure cost effective management of personnel, resources and technology.
* Provide leadership for FamilyPath clinical advisors including performing recruiting, counseling, performance review and metric tracking.
* Assist with health plan and regulatory agency audits.
* Ensure that the FamilyPath product is meeting all company goals.
* Maintain proper human resource and payroll documents.
* Monitor all reports for accuracy, perform root cause analysis and performance measurement.
* Participate in implementation of new health plans to the company.
* Participate in budgeting meetings with FamilyPath staff.
* Ensure timely completion of requests to meet service level agreements.
* Other duties as required.

What you need to do the job:

* Bachelors degree in psychology/social work, nursing, counseling or related field (can also include: family communications, health coaching, community/public health or other related major). NOTE: This is a non-clinical role and does not require a license
* 2 years management experience
* Previous customer service experience or related position
* Superb interpersonal communication
* Effective listening and organizational skills
* Ability to manage multiple tasks, setting priorities where needed
* Independently problem solve, with ability to function without constant supervision
* A demonstrated ability to type effectively; with strong PC skills/word processing experience and ability to learn new computer software systems
* Ability to learn new workflows and tasks quickly
* Ability to work independently and be a team player
* Previous call center environment experience preferred

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, youll enjoy meaningful career experiences that enrich peoples lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.