Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wealth and Investment Management (WIM) is one of the United States leading providers of financial and investment services. WIM provides a full range of personalized wealth management, investment, and retirement products and services to meet clients unique needs and help them achieve financial goals. Our mission is to help clients pursue their financial goals with confidence. We accomplish this by building enduring client relationships through sound, thoughtful, and objective advice. Developing individualized plans for clients to help meet their financial objectives. Helping clients build, manage, preserve, and transition their financial resources and wealth.

The WIM Operations Control team has a new opportunity for a Business Risk & Control Senior Associate supporting the Investment Contact Center. The Investment Contact Center Control team provides support in line with the Enterprise Control Five Pillars of Risk for the contact center business. The teams responsibilities include:

* Monitor, assess, and advise on potential risks and may recommend changes and/or enhancements to improve efficiencies in control environment, policies, and procedures
* Develop and validate the sustainability of action plans to address issues and identify root causes and issue themes/trends
* Provide control and process expertise in the implementation of key risk management programs into the standard operating framework of the business

The Business Risk & Control Senior Associate will collaborate with business partners to monitor and assess the operating and control environment on an ongoing basis. A strong desire to learn, high attention to detail, an understanding of key WIM and/or contact center risks, and excellent communication skills are key to the success of this role.

Major Responsibilities:

* Monitor, assess, and advise on control, operational, and other risks within the business
* Consult on initiatives with moderate to high risk
* Identify opportunities to streamline and optimize processes and internal controls in consultation with the business
* Collaborate with data analytics team, technology, and key stakeholders to identify and build appropriate control testing, monitoring activities and associated reporting
* Facilitate end-to-end issue management of business issues, including developing and validating sustainability of action plans and identifying root causes
* Participate and assist in implementing and developing a solid risk framework at the business level and group level
* Balance strong, innovative problem solving skills with the practical ability to implement workable solutions to problems in a fast-paced, deadline driven environment
* Communicate and work with all levels of individuals across the organization

Selected candidate will be required to work within one of the following Wells Fargo locations: Charlotte, NC; St. Louis, MO. Relocation assistance (is not) available for this position

Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo

Required Qualifications
* 5+ years of experience in risk management (includes compliance, financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, business process management) or 5+ years of financial services industry experience, of which 3+ years must include direct experience in risk management demonstrated through work or military experience

Desired Qualifications
* Good analytical skills including strategically analyzing data, diagnosing opportunities, and providing interventions
* Ability to identify risk factors and ensure enactment of appropriate controls
* Strong risk management and compliance skills
* Experience working with changing priorities and deadlines
* Ability to exercise independent judgment to identify and resolve problems
* Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
* Strong analytical skills with high attention to detail and accuracy
* Ability to interact with all levels of an organization
* Excellent verbal, written, and interpersonal communication skills
* Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills

Other Desired Qualifications
* Proven history of establishing end to end risk management solutions and controls aligned with business/customer processes
* Experience creating, executing, and documenting compliance/control testing
* Knowledge and understanding of financial services industry: control, compliance, risk management, or audit operations
* Experience working in or closely with Wealth and Investment Management lines of business (or external equivalents) sufficient to demonstrate a working knowledge of their products/services, key processes/systems, and organizational structure
* Knowledge and understanding of laws and federal regulations
* Strong technical knowledge of risk management frameworks and principles, internal control design objectives, audit/testing/quality assurance methodologies
* Ability to identify root cause of identified issues and evaluate potential mitigation plans
* Ability to develop pertinent reporting and analytics to help in understanding and aiding in the development of solutions for complex risk and control issues
* Strong project management and execution skills, including the ability to manage multiple engagements simultaneously while delivering all commitments on time and with high quality
* Experience creating reports in response to management, audit, or regulatory requirements
* Strong organizational, multi-tasking, and prioritizing skills

Job Expectations
* Ability to travel up to 10% of the time

Salary Information
The salary range displayed below is based on a Full-time 40 hour a week schedule.

NC-Charlotte: Min: $80,500 Mid: $115,000
MO-Saint Louis: Min: $80,500 Mid: $115,000

Street Address
NC-Charlotte: 401 S Tryon St - Charlotte, NC
MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.