Job Description

Requisition ID: 90250

Join the Global Community of Scotiabankers to help customers become better off.

This is an exciting opportunity to work as part of a team supporting & delivering solutions to Scotiabanks Fixed Income Trading & Sales desks across Europe. The Support Specialist will join an experienced team, responsible for managing applications that offer pricing, risk, electronic / algorithmic trading and trade capture functionalities to the Business. The role will involve 1st line application support responsibilities, offering engagement with a broad range of stakeholders across Front & Middle Office, Product Control, Risk Management, Back Office, Application Development and Infrastructure teams. You will be expected to be handling issues raised by the desk on a day to day basis and therefore require strong inter-personal skills and business knowledge. Systems and applications comprise vendor and in-house built tools, with ION Trading solutions including PXE and Anvil at the core.

Is this role right for you?

* Play a key role and ensure smooth running of Scotiabanks Fixed Income, Front Office Trading business in New York on a day to day basis. Candidates will need to be customer service centric with a good balance of communication, business and technical skills
* Ensure incident and change management processes are executed as mandated, partnering with various internal teams and divisions for reporting purposes and to develop necessary improvements for improved operational efficiencies, reduced costs and improved customer satisfaction
* Engage in problem solving sessions with other team members in order to develop improvements, reduce inefficiencies in current processes and build permanent solutions. Develop new standards to reduce support effort overheads
* Work closely with a global team of e-trading technology professionals, promoting high levels of service, quality and efficiency via knowledge transfer, training, industrialization and globalization of processes
* Manage resolution of service delivery - escalate issues, lead service recovery teams, ensure that root cause analysis is conducted
* Ensure internal support processes are understood, documented, validated, updated & communicated to key stakeholders
* Be involved and play a key role in ongoing projects
* Timely reporting, with respect to: Support Status; Incident Management; Time Management
* Perform assigned responsibilities in a professional manner, and in accordance with company policy

Do you have the skills you need to succeed? We'd love to work with you, if you have:

* The ability to think logically, analyze and troubleshoot complex problems to conclusion
* Excellent working knowledge of ION Trading Systems, particularly PXE, Refdata and Anvil, as well as Bloomberg (including TOMS) and MarketAxess
* A recognized under-graduate degree in business, computer science, finance or a related discipline, along with 5-7 years of practical experience is required
* Experience supporting trading systems and how trades flow front to back, the ability to be comfortable assessing trading systems/components to investigate trade breaks, connectivity, and data issues
* Solid understanding of financial markets and products, in particular Fixed Income & Rates
* A strong focus on client service and delivery with trading desk facing experience
* Knowledge of IT project & development lifecycles (SDLC) within Investment Banks
* Highly proactive, self-motivated and self-sufficient with the ability to learn new skills quickly
* Excellent organizational, facilitation and communication (verbal & written) skills
* Scripting, SQL and / or experience in Programming Languages
* Experience with database technology - Oracle, Sybase preferred
* Experience with Windows Desktop and Server 2008/12, Linux, Thin Client (preferred, not required)
* Past use of Networking technologies, operating systems, hardware and protocols (preferred, not required)
* The ability to log debugging and technical root cause analysis (preferred, not required)