Job Description

At Navient, our mission is to enhance the financial success of our customers by delivering innovative solutions and insights with compassion and personalized service.

Our Payment Processor supports our mission by bringing a high drive to succeed in a fast paced, team oriented environment. Our Payment Processor is a key member of our Milwaukee Lockbox team and processes high volume payments via cash or check as well as imaging payment and non-payment mail using a commercial payment processing machine. Our ideal candidate holds a proven ability to successfully and accurately problem solve, a strong attention to detail and effective verbal/ written communication skills.

We're stronger together. We innovate always and everywhere. We strive to be the best. We earn the trust of our customers and colleagues.

Duncan Solutions, a wholly owned subsidiary of Navient, is a full-service tolling and parking management company and a leading provider of parking management services to municipal and commercial clients, including citation processing, debt collections, and integrated parking management services.

During this time of recommended social distancing, Navient will conduct telephone interviews only until it is safe and permissible to invite candidates to our offices for personal interviews. We look forward to receiving your application and appreciate your flexibility and understanding.

We offer $13.50 an hour PLUS Full Benefits.

Benefits include:

* Paid training
* Paid Holidays
* Up to 3 weeks paid time off during your first 12 months!
* Medical, dental, vision- Coverage effective within weeks of your start date
* 401k (employer match after 6 mo)
* Tuition Reimbursement- Immediately Eligible!
* Casual dress code- wear your jeans!

Responsibilities:

Mail Handling

* Batch incoming mail according to client contracts Image incoming mail using commercial machine
* Record and track all non-postable payments
* Scan incoming correspondence

Payment Posting

* Complete software keying of payment images
* Manually post payments into accounts if needed
* Verify/Upload images for accuracy and deposit

Reporting/Data Entry

* Complete all data entry into system of record
* Assist in FACS entry Complete logs to track incoming payments and data entry work
* Track correspondence and incoming payment data
* Create letters for non-postable payments

Deposits

* Complete manual deposits including cash
* Verify deposits for ICL uploads
* Assist in resolving deposit discrepancies

MINIMUM REQUIREMENTS

* High School diploma/ GED/ equivalent
* 1 year payment handling/ research (additional education may substitute)
* Knowledge of ItemAge/ Opex/ FACS/ auto process systems (additional education may substitute)

PREFERRED QUALIFICATIONS

* Decision-making skills
* Strong working knowledge of Microsoft Excel 2013
* Ability to navigate easily between internet, intranet and several proprietary systems in gathering and relaying information
* Regular attendance during regularly-scheduled business hours
* Subject to in-person supervision during working hours
* In-person interaction with co-workers and supervisors