Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Microsoft Federal

Microsoft Federal delivers a single unified organization centered around our customer: All critical customer functions are brought under the same organizational umbrella. Bringing together the breadth and depth in our space with a razor sharp focus on serving the U.S. Government. Our federal customers' expectations of how to contract, interact, and partner with us are changing, and they need to evolve at the pace of the private sector. Launching a nimble, empowered organization with comprehensive resources allows us to work hand in hand with our customers to accelerate their technology innovation, whether through R&D or through direct contracting.

Microsoft Federal serves the U.S. Government (USG), allowing Microsoft to support the growing government business. The organization supports the capabilities and requirements to service USG through direct sales, contracting, and billing with the USG. Microsoft Federal entity will meet obligations of manage contracts with the USG through six business teams and three enablement teams.

We are committed to empowering our teams, building upon our strategic investments, and delivering the technology to achieve federal missions. As our federal customers pursue their work, from defending the nation, to serving its citizens in challenging times, they look to Microsoft to help them innovate, and they expect end-to-end engagement tailored to their needs.

Microsoft has been committed to and continues to heavily invest in supporting our Federal Government. Microsoft Federal offers our full spectrum of products and services, including hardware, software, online products, and consulting and services.

Join us and be one who helps to empower the US government! That's incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact.

This role will be part of Microsoft's US Delivery Center (USDC), located in Las Colinas, Texas. The USDC is focused on bringing our industrialized consulting services to US Public Sector and Commercial customers in regulated industries, with stringent data security and US citizenship requirements. Our goal is to help our customers transition to cloud in a cost effective and scalable manner.

We are proud to have the opportunity to serve our Federal government and offer an opportunity for you to do the same. The security of our nation and preservation of our nation's interest are critical to the safety and prosperity of the United States. Our Federal Consulting Services team serves a diverse customer base of agencies, program offices and national sites such as the Department of Justice (DOJ), various Federal law enforcement agencies, Department of Homeland Security (DHS), the Transportation Security Administration, US Customs and Border Protection and the Department of Energy (DOE).

The Delivery Manager within Microsoft Federal enables their team of Project Management professionals to succeed in delivering high quality Federal Customer outcomes across a range of technologies and agencies. They govern a portfolio of Federal engagements and are a key driver of the delivery lifecycle, using their executive expertise to remove barriers and deliver successful outcomes through the power of their team and as a primary escalation point. The Delivery Manager is a key Microsoft Consulting Services role in managing a successful business, maintaining portfolio health, and leading a team of Project Management professionals.

The Delivery Management Manager (DMM) is responsible for ensuring the project portfolio is proactively managed and executed effectively. The DMM will achieve this through Practice Management (encompassing business management practices such as planning, forecasting, governance, and cost management), Delivery Management (focused on continuous improvement across delivery fundamentals, including portfolio optimization) and by leading a team of Project Management professionals, providing them with thoughtful coaching, role readiness, career development and enrichment. Microsoft is looking for an experienced leader who can coach great performance and partner across organizational boundaries, to execute successful Digital Transformation projects with our Customers while achieving financial targets.

40% Practice Management
40% Delivery Management
20% Line Management

Practice Management

* Support monthly reporting of business metrics such as utilization, customer satisfaction, and backlog
* Proactively manage your portfolio using key reporting, insights, and tools to identify and mitigate risks and issues
* Partner across organizational boundaries to review and provide input into deal shaping, to ensure feasibility, delivery risk mitigation and Customer satisfaction

Delivery Management

* Partner across organizational boundaries to review and provide input into deal shaping, validating delivery feasibility, risk mitigation and ultimately Customer satisfaction
* Drive accurate Portfolio status reporting through your team and in partnership with internal quality functions
* Host delivery governance reviews across key deliveries
* Proactively manage Portfolio health and metrics using key reporting, insights, and tools to identify and mitigate risks and issues
* Act as primary Domain escalation point

Line Management

* All aspects of people and performance management for your team
* Foster an environment of diversity and inclusion, team collaboration and support
* Coach your team for both individual and team performance
* Ensure professional growth through personal development including critical role readiness and professional accreditation
* Retain talent through career development coaching
* Ensure effective and efficient staffing to Customer deliveries in partnership with Microsoft Capacity Teams
* Forecast and meet team headcount

Knowledge, skills, and abilities:

* 4+ years of related experience in Professional Services delivery and/or delivery governance in the Federal IT space
* Bachelor's Degree (B.S./B.A.) in Business, Computer Science, Engineering or equivalent preferred
* PMP accreditation preferred
* Solid experience of Project and Program delivery mechanisms and methodologies
* Familiarity with Agile and Waterfall methodologies
* People or Team Management experience
* Strong financial acumen
* Former exposure in Profit and Loss management preferred
* Ability to assimilate data and conduct analytics
* Executive maturity and ability to influence
* Problem solving, risk management, stakeholder management and escalation experience
* Ability to encourage teamwork and collaboration to drive business success and manage change

Travel requirements are less than 25%.

The successful candidate must be a U.S. Citizen. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

Candidates must be willing to obtain and maintain an active TS and be willing to upgrade to TS/SCI (with polygraph) or have an active TS/SCI and be willing to upgrade to TS/SCI (with polygraph). This role will require candidates to maintain the TS/SCI (with polygraph) clearance.

Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.