Job Description

Overview

To provide high quality service to patients, providers, pharmaceutical company representatives and healthcare service companies for specialty prescription drugs through the coordination of services and the collection of patient specific clinical data and interaction to ensure adherence to physician treatment program and drug regimen.

Responsibilities

* Case management and/or case coordination experience essential for program protocols
* Follow up with physicians and patients for compliance and persistence in reference to treatment protocols
* Coordinate drug shipments and patient training between patients, physician offices and specialty pharmacies.
* Provide medical information to providers and patients for coordination of services mandated by program protocols.
* Patient advocacy and compassion.
* Ability to work independently and as part of a cohesive team.
* Other duties and responsibilities as assigned by supervisor.

Internal/External Contact: The Clinical Adherence and Compliance Coordinator will be in regular contact with patients, physician offices, payers, and pharmaceutical company representatives.

Qualifications

Minimum Education required: Vocational or technical training is required. Licensed Practical Nurse certification is required/ (LPN).

Minimum Experience required: Three to five years experience working for a healthcare insurance company, drug reimbursement call center, a physician or lab billing office, a home health care or home infusion company and case management experience a plus.

Knowledge, Skills, and Abilities required (except where noted as preferred):

* Knowledge of Medical Terminology.
* Knowledge of HCPCS, CPT and ICD-9 coding.
* Strong organizational skills

Skills and Abilities required (except where noted as preferred):

* Ability to express ideas clearly both written and oral communications.
* Ability to enter data correctly. Strong attention to detail and ability to handle multiple tasks well.
* Strong computer skills required; preferably Microsoft Word or Excel software applications.
* Data entry skills required.
* Ability to read and interpret documents such as safety rules and procedure manuals.
* Ability to write routine reports and correspondence.
* Ability to resolve problems independently.
* Ability to speak effectively before groups/customers or employees of an organization.
* Ability to carry out instructions furnished in written, oral or diagram form.
* Adaptable to changing priorities as needed.

Physical Requirements:

* Mostly sedentary work.
* Ability to correctly input data into the computer.
* Able to communicate effectively with customers whether in person, on the telephone, or through correspondence.

Environment: These job responsibilities are executed as part of a customer service call center. The position will be located in a fast-paced organization with the potential for a variety of unplanned activities to occur simultaneously.

Equal Opportunity Employer: RxCrossroads by McKesson is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, and veteran status or any other status protected by federal, state or local law. Omnicare is an Equal Employment Opportunity and Affirmative Action Employer.

EO/Minorities/Females/Disabled/Veterans

Career Level - IC-Professional - P1

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

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